Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Weston

                    

Facility

Florida Weston Hospital

                     

Department

Registration-Weston Hospital

                      

Job Code

000667

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist for Hematology/Oncology, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.  

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.    

• Investigate, triage and resolve patient issues using the established HEART model.    

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.    

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.    

• Enter and maintain confidential patient information.    

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree   

• Knowledge of PC window applications sufficient to input and retrieve data 

• Experience with providing customer service and conflict resolution 

• Ability to perform basic math sufficient to process insurance co-pays 

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or personal computer keyboard skills 

• Previous medical office experience

• Customer service experience in a medical setting

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to al