Senior Tech Stack Admin

<p>As Senior Tech Stack Administrator, you’ll play a vital role at Rossum. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. Our Tech Stack user experience is of great importance to us, therefore the Senior Tech Stack Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.</p> <p>We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Tech Stack Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Serve as the primary system administrator for the tech stack tools including but not limited to Salesforce, Salesloft, Zoominfo, Marketo, Leandata, etc.</li> <li>Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports</li> <li>Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience</li> <li>Implementation and management of all GTM processes including lead, contact, opportunity lifecycle</li> <li>Identify unused or underutilized platform features</li> <li>Data management to improve Salesforce data quality, implementing rules and automation as needed</li> <li>Ability to identify the root cause of technical issues and provide quick solutions</li> <li>All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules</li> <li>New user and ongoing user training </li> <li>Technical documentation</li> </ul> <p><strong>Qualification</strong></p> <ul> <li>Strong Salesforce product knowledge and at least 3+ years’ of Salesforce Administration hands-on experience with <strong>Sales Cloud</strong></li> <li>Agile mindset - you are able to make simple and logical decisions</li> <li>Proven ability to design and implement new processes and facilitate user adoption</li> <li>Strong understanding of the Salesforce platform and how SaaS tools work</li> <li>Excellent relationship-building skills</li> <li>Translating requirements into technical solutions</li> <li>Salesforce Admin certification preferred</li> <li>A demonstrated ability to understand and articulate complex requirements</li> </ul> <p> </p> <h3><strong>What we offer (Benefits)</strong></h3> <p>We are building a hyper-growth SaaS startup following the best Silicon Valley practices, in Prague.</p> <p> Stock options<br/> 5 weeks of vacation<br/> 5 sick days / personal time off<br/> Flexible working hours, hybrid regime of work<br/> Extra two weeks for paternity leave<br/> High end laptop &amp; other necessary tech<br/> English &amp; Czech language lessons on all levels<br/> Tasky snacks, food and beverages in the office<br/> Multisport card to access sports facilities<br/> Referral program</p>  <h2> </h2> <h2><strong>About Us</strong><br/></h2> <p>Rossum (the name comes from Czech writer Karel Čapek’s play “Rossum’s Universal Robots”) is capable of extracting data (from documents) six times faster than the human rate. Last year alone it managed to save companies across a number of sectors over one billion keystrokes, the equivalent of 150 years of human labor. Today, the company automates document communication for customers on five continents and a client roster that includes Siemens, Bosch, Cushman &amp; Wakefield, Veolia, and, here in the Czech Republic, Alza, Kofola, and Mattoni.</p> <p>After tripling our revenue in 2020 and securing Eastern Europe’s largest-ever Series A funding of $100M in 2021 , we plan to further expand our market share and invest heavily across our Go-to-market teams &amp; our research and development backbone.</p> <p>Our product is number #1 in its category. </p> <p>Learn more about Rossum on<a href="https://www.expats.cz/czech-news/article/rossum-aims-to-put-czech-republic-on-global-startup-map"> Expats.cz</a>,<a href="https://forbes.cz/fakturovy-startup-rossum-zbroji-ma-posilu-z-rohliku-a-zarikavace-jednorozcu/"> Forbes</a> &amp;  <a href="https://techcrunch.com/2019/11/27/rossum-raises-4-5m-to-make-ocr-like-data-entry-many-times-more-accurate/">TechCrunch.</a></p> <p> </p> <p>Rossum is an equal opportun