Lead Certified Medical Assistant

Job Description

Title:  Lead Certified Medical Assistant 

Department:  Clinical

Status: Non – Exempt

Position Classification/Category:  Clinical

Level:   N/A

Location:  Assigned Clinic

Hourly Pay Range: 

Reports To:  Director of Clinical Services

Direct Reports To:  N/A

Summary of Position

Under the supervision of the Director of Clinical Services (DOCS), the Lead Medical Assistant (MA) helps to facilitate patient care in the clinical environment. S/He is an essential part of the care team from the onset of the visit until its completion. The Lead MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. The Lead MA is responsible for ensuring all MAs are capturing and documenting clinical and demographic information accurately in the Electronic Health Record (EMR). The Lead MA aids the clinical MAs and/or Providers with procedures and communicate with patients in various forms and multiple settings.  S/He performs as an extension for the Medical Assistant in the absence of the DOCS for equipment, training and vaccination supply questions.  S/He communicates directly with the DOCS for direction and information for clinical flow and procedures.

Minimum Qualifications

Must be able to communicate in English accurately and concisely both verbally and in writing.  Must be able to interact, at all times, in a professional and patient – centered manner with patients.  Must be able to work cooperatively with internal staff to deliver safe, effective, and quality care to all patients. Must be able to plan, prioritize and complete assigned task with a high level of accuracy.  Must be able to travel to other sites as necessary. Must be able to work under time constraints while maintaining accurate records within vaccination records, EHR and new employee training documentation.

·         Experience:  Three years (3) of employment with Clinic as a Medical Assistant or Five (5) years. experience as an MA.

·         Additional skills required: Competent knowledge of EHR System, completion of all training for vaccination protocols, enhanced organizational and documentation skills. Ability to precept new employees.

·         Excellent interpersonal skills and critical thinking.

·         Additional skills preferred:  Bilingual

Education:  High School diploma or GED and graduated from an accredited Medical Assistance Program

Certification(s)/Licensure:  Medical Assistance Certification, CPR and BLS required.  Prefer certification in additional skills area i.e. Phlebotomy, EKG, etc.

Physical Requirements

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

·         Continuous walking, standing and moving around.

·         Frequently bends, kneels and crouches.

·         Frequently lifts, pushes or otherwise moves and positions patients or other objects exerting up to 50 lbs.

·         Repetitive movement of hands and fingers – typing and/or writing.

·         The ability to talk, hear and smell.

·         Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, body fluids, etc.

Key Responsibilities

1.        Fulfill patient care responsibilities to all patient populations, including pediatrics, as assigned. That may include but, not limited to, checking schedules and organizing patient flow to ensure patient visits are started in a timely manner, greet and escort patients to exam rooms, prepare for the provider – patient encounter by obtaining a comprehensive health history and vital signs, perform required screenings per established guidelines.

2.        Maintain accurate documentation in the patient’s EHR based on established documentation procedures.

3.        Assist with telephone follow up with patients as directed by the provider or DOCS.

4.        Under the direction of the provider and/or DOCS, assists with patient health education and follow up on established patient plan(s) of care.