Early Career Business Analyst- Technical Application Support

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

As an Early Career Business Analyst- Technical Application Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

“Analyze this” and help create innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.

• Assists internal and outside entities (Employees, Clients, providers, etc.) to reset passwords and troubleshoot other system issues.
• Interacts with the Client and Gainwell Technologies staff to gain an understanding of the business environment, technical context, and organizational strategic direction.
• Troubleshoot user calls and emails.
• Gains an understanding of how application and processes works. Builds on that knowledge daily.
• Defines scope, plans, and deliverables for assigned projects.
• Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems.
• Prepares system documentation. Conforms to security and quality standards.
• Meet customer service level agreement of requests for support, processing time, and returning emails in determined timeframe.
• Expand your technical skills in software applications such as Microsoft Excel, SQL or Visio to enhance your expertise in this role.

What we're looking for

• Basic understanding of the software development life cycle and software such as Microsoft Office
• Basic analytical and problem-solving skills to assess business needs and triage problems and defects
• Clear and effective oral and written communication skills in a professional work environment 
• Interest in working at the intersection of the ‘technical’ and ‘non-technical’ and learning more about business processes and re-engineering.
• ServiceNow knowledge or experience. 

What you should expect in this role

• Fully remote opportunity from El Paso, TX; Alabama, Arkansas, Florida, Iowa, Idaho, Kansas, Kentucky, Louisiana, Maine, Missouri, Montana, North Dakota, Nebraska, New Mexico, Oklahoma, South Carolina, West Virginia, Wyoming
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• The deadline to submit applications for this posting is 5/28/2024.

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The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

 

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to crea