Experienced Client Service Representative/Veterinary Assistant

Department: Receptionists

Employment Type: Full Time

Location: Doral, Florida

Compensation: $18.00 - $22.00 / hour

Description

Doral Centre Animal Hospital is a premier hybrid veterinary practice, offering both general and emergency care to pets in Doral, FL. We are seeking a compassionate and dedicated Full-Time Client Service Representative (CSR)/Veterinary Assistant to join our dynamic veterinary team.

Do you love pets and people?
Are you equally comfortable scheduling appointments and holding a paw during treatment?
Do you thrive in a fast-paced, team-oriented environment where no two days are ever the same?

Please include a cover letter along with your resume to be considered.

What Makes This Role Unique?

This cross-trained opportunity blends the best of both worlds. As a Client Service Representative (CSR) and Veterinary Assistant, you'll support our team in both the front office and the treatment area—helping pets and people with care, empathy, and professionalism.

Your Dual Responsibilities Will Include

Client Service Representative Duties:

• Greet clients warmly and ensure a welcoming, professional atmosphere.
• Manage incoming calls, appointment scheduling, and client communications.
• Maintain accurate patient and client records using our veterinary software.
• Process payments, explain services and financing options, and address billing inquiries.
• Support clients through their pet’s visit with compassion—especially during emergencies.

Veterinary Assistant Duties:

• Assist veterinarians and technicians with patient restraint, treatments, and diagnostics.
• Prepare medications, clean and sanitize equipment, and support procedural setup.
• Monitor and care for hospitalized patients, including feeding, walking, and cleaning.
• Help ensure patient comfort and safety throughout their visit.
• Be ready to jump in and assist during emergency situations as needed.

What We’re Looking For:

To succeed in this position, prior experience in a client services role is essential, particularly within a veterinary, medical, or clinical setting. Ideal candidates will have at least two years of experience in a professional medical or veterinary environment, with a proven track record of delivering exceptional customer service. Familiarity with veterinary terminology, emergency protocols, and animal care practices is highly desirable.

The right candidate will demonstrate exceptional communication skills (both verbal and written) and possess a friendly, approachable demeanor. A compassionate and empathetic nature is critical, especially when working in a fast-paced, high-stress environment.

Preferred Experience:

• At least 2 years in a veterinary or medical client service setting.
• Prior experience working directly with animals in a clinical or hospital environment.
• Familiarity with veterinary terminology and emergency protocols.
• Bilingual in English and Spanish is strongly preferred.
• Comfortable de-escalating tense situations with empathy and professionalism.
• Able to work some weekend shifts.

Why You'll Love Working With Us:

• Competitive Pay: Hourly rate based on experience and qualifications.
• Paid Time Off: PTO policy to support work-life balance.
• Parental Leave: Supportive parental leave options for new parents.
• Veterinary Discounts: Discounts on services and products for your pets.
• Comprehensive Benefits Package: Including health, dental, and retirement plans, along with opportunities for professional development and growth.
• Supportive Environment: A collaborative atmosphere that values your contributions and encourages growth in both veterinary knowledge and customer service skills