Senior Product Manager, Arc Platform

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers, sustainability-focused businesses, and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking a Senior Product Manager to join the Product team, focused on building the onboarding and in-application common experiences for the Arc Platform and its products. This role will be responsible for building towards a self-service experience for the Arc Platform, while solving clear pain points and delivering customer value along the way. This role will also be responsible for the common frameworks to ensure the reliability, performance, and usability of the Arc platform as a whole.

This individual will lead product initiatives from conception to launch and subsequent iterations, by connecting external customer needs, internal team challenges, technological capabilities, and business goals. The ideal candidate is a self-starter and strong collaborator who enjoys systems-level thinking. This person will need to be adept at breaking sophisticated problems into smaller steps that drive iterative product development and who has experience building platform products or internal tools.

This role will report to a Director of Product for Arc. Additionally, the Product Manager will collaborate frequently with engineers, product designers, other product managers, sales engineering, ops teams, customer success teams, the sales team and, most importantly, customers.

#LI_REMOTE

What you'll do:

• You’ll turn company strategy into a prioritized roadmap of initiatives that most effectively contribute to the organization’s goals towards scaling the Arc business.
• Set a vision of how Arc can offer the best customer onboarding and in-application experience in the industry.
• You will be hands-on in uncovering insights from analytics, user research, and use cases that come from cross-functional partners in Sales, Engineering, Customers, Operations, and Data Science.
• You will balance long-term bets with short term improvements, optimizing for customer value creation, time to value on the Arc Platform, and P&L impact.
• You will balance and champion the needs of the diverse set of users who interact with the Arc products: businesses, software companies, independent service providers, and internal Arcadia employees.
• Collaborate with our commercial team to drive GTM initiatives around your product area
• This person will work directly with prospective and existing customers to understand our biggest opportunities in the market and areas to invest in improvements.

What will help you succeed:

Must-Haves:

• Bachelor's degree in a relevant field (Computer Science, Engineering, Science, Math, or Economics)
• Experience in the energy industry OR multi-vertical developer platforms (Stripe, Plaid, etc.)
• 3+ years experience as a Product Manager in a technology-driven environment, preferably within the energy or SaaS industry
• Experience leading product development of enterprise SaaS products with a focus on user onboarding and application analytics experiences
• Familiarity with RESTful APIs, webhooks, and other common API platform infrastructure
• Confirmed experience aligning and influencing cross-functional teams and diverse partners
• Shown ability to break down sophisticated problems into incremental product solutions
• Strong organizational and project management skills, and a proactive communication style
• A growth mindset and comfort with ambiguity
• Solid understanding