Major Account Manager (10:00 AM- 6:30 PM EST)

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)


Who we are looking for:

Our Account Managers, Major Accounts play a key role in growing business with the country’s largest buyers and sellers. This is an exciting opportunity for someone who has experience working as part of a team both inside and outside of ACV Auctions. They’ll both onboard, grow and match buyers and sellers up to opportunities across our business verticals. These teammates have the ability to not only generate and make sense of data, but to also communicate what it means, as well as balancing professionalism and fun at all times. They’ll be trusted to be the daily face of ACV to this account base and function with elements of an account manager.
What you will do:
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Stay in close contact with an established list of current customers via phone, email, text and in person.
• Maintain and grow selling and buying wallet share with current and growing account base.
• Whiteglove onboarding of accounts, including coordinating with outside sales.
• Maintain sell-through (for selling), success-rate (for buyers) and other key metrics to ensure continued dealer engagement.
• Quarterback issues that occur within your customer base and work inter-departmentally to solve.
• Meet or exceed SLA’s to issue resolution.
• Help communicate inventory from sellers to the appropriate account managers and concierge account managers.
• Become a trusted advisor to our customers while working to keep them listing/selling, bidding/buying cars with ACV.
• Meet or exceed all sales quotas in assigned account base.
• Record relevant information within Salesforce.
• Maintain regular communication with ACV's leadership team, and communicate client needs across operational departments.
• Act as an internal advocate for the operational and product needs of our largest buyers and sellers.
• Qualify opportunities for product integration including buying and selling APIs.
• Recognize and pitch cross-sale opportunities when applicable.
• Perform additional duties as assigned.

What you will need:
• 4 Year / Bachelors Degree - required
• 2 year(s) Telesales experience in a B to B environment as well as automotive retail or outside sales experience required.
• Ability to read, write, speak and understand English.
• Ability to travel to client meetings and conferences an average of 10% of the year.
• A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment.
• The desire to roll up your sleeves t