Junior Field Services Engineer-911 Specialist

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The primary responsibility of the Junior Field Services Engineer (JrFSE) is to perform installation, maintenance, and documentation functions for the 911 Public Safety customers, teammates, and management.  The JrFSE will receive assignments from area 911 team members and the 911 Operations Manager.  Travel may be required to customer sites as needed.  The JrFSE will keep detailed records for time reporting and billing purposes. 

 

Responsibilities

Essential Functions

• Performs installation and maintenance on associated equipment; ensures quality installations/repairs of equipment to manufacture standards; reviews customer environments and specifications; adheres to shipping, asset inventory, and other administrative functions related to current team responsibilities
• Participates (with instruction and guidance from senior technicians) in software and firmware updates to equipment
• Performs Moves, Add, Change and Disconnects (MACD) based on customer or Senior technician requests
• Engages with technical support and any other ConvergeOne third party vendors when required
• Maintains detailed records of maintenance tickets, trouble resolution, documentation, and emails related to installation and maintenance activities
• Provides out-of-hours installation, maintenance, testing and cutover support when needed
• Attends training classes, management meetings and conference calls as required
• Keeps upper management and team members informed of customer issues and concerns
• Participates in an escalation capacity as needed and in the direction of Senior technicians or Operations Management
• Participates in scheduled departmental meetings
• Maintains company issued equipment
• Complies with all ConvergeOne Policies and Procedures

 

Additional Specific Duties and Responsibilities

• Attends industry or equipment specific training classes and works towards certifications to further engineering career path (Systems and/or Network infrastructure)

Qualifications

Required Qualifications

• 2-year degree in Computer Science, Engineering, or another technical related field
• Ability to work with and respond to senior level supervision
• Must have good communication and customer interface skills
• Excellent verbal and written communication skills
• Problem-solving, decision-making skills and negotiation skills
• Experience working on Microsoft Word, Outlook, PowerPoint, and Excel

Desired/Preferred Qualifications

• Experience in the installation and maintenance of Data Center equipment, General Networking, and ticketing systems

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)* HSA with + Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options* Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photoco