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Customer Solutions Consultant
EsperUnited Statesfull_timeVerifiedPosted 3 Mar 2026
💰 $100,000/yr($80,000/yr – $100,000/yr)
About the role
Location: Austin, TX (with domestic travel up to 30%)
Department: Professional Services
Employment Type: Full-Time
About Esper
Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government. We imagine a world where policymaking is driven by data and insights from all stakeholders, transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. As a fast-growing GovTech company, Esper is at the intersection of two powerful forces: the modernization of government operations and the transformative potential of data-driven decision-making. Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come.
Job Summary
The Customer Solutions Consultant will drive value to Esper’s customers by delivering complete, efficient, and high-quality implementations from start to finish. You’ll be the primary point of contact for customers deploying Esper, setting the foundation of their platform while promoting maximum value from their investment. You will utilize deep product knowledge, solution expertise, and consultative skills to guide government organizations through the full implementation lifecycle. Working cross-functionally with Engineering, Sales, Product, and Leadership, you’ll ensure positive customer outcomes during and after implementation. As we place a premium on resourcefulness, speed, execution, and continuous feedback, this role offers significant opportunity to shape both the customer experience and Esper’s long-term trajectory.
Responsibilities
Implementation Delivery
-Drive and manage new customer implementations from start to finish, including requirements gathering, technical platform configuration, testing, administrator training, and go-live support
-Be the primary technical point of contact for customers deploying Esper or expanding to implement additional functionality
-Execute standard implementations for customers’ complete project lifecycles, managing overall scope, schedule, milestones, and risk throughout
-Configure Esper to meet customer needs, guiding customers through UAT and ensuring readiness for launch
-Build and maintain day-to-day project plans; monitor progress and timelines, adjusting as needed to ensure commitments and project success
Customer Engagement & Advisory
-Become an “Espert” by developing a deep understanding of the product, customer domain, and government policymaking workflows
-Interact directly with government leaders, guide them through the implementation process, and empower them to become successful administrators and advocates of the Esper platform
-Facilitate effective client meetings (onsite and remote) to understand key questions, workflows, and pain points
-Establish yourself as a trusted advisor to clients, driving adoption and retention through strong relationship development and consultative customer service
-Seek opportunities to increase customer satisfaction, deepen engagement, and identify expansion potential
Cross-Functional & Operational Excellence
-Partner and collaborate with Product, Engineering, Sales, and Customer Success to develop delivery plans that balance scope, time, and quality
-Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
-Contribute customer observations and learnings to inform product roadmap and business direction
-Gather and communicate customer feedback and feature requests to ensure Esper remains a “must-have” solution
-Proactively create and update project collateral including user guides, knowledge base articles, and implementation playbooks
-Leverage and continually develop best practices for each customer vertical to drive future implementation efficiencies
Requirements
-3+ years of experience in SaaS/Software Implementation, Project Management, or Customer Success, with at least 2 years working directly with both technical and non-technical stakeholders
-Direct experience playing a key role in the implementation of SaaS or software solutions, with a track record of managing implementation projects through the full lifecycle
-Proven ability to build and maintain strong customer relationships in cli
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