Manager, Operations, Research

Position Summary...

What you'll do...

Position Overview: 

We are seeking a motivated and detail-oriented Research Manager to join the Driver Research & Insights Team for Spark Driver. This individual will lead research initiatives using both qualitative and quantitative methodologies. The ideal candidate will excel in project management, stakeholder engagement, and analysis, with a strong ability to generate actionable insights. In this role you will be part of a quickly growing part of the business and will help enable expansion and decision making through your research.     

What You Will Do 

·        Execute and manage end-to-end mixed methods research projects about the gig delivery space including study design, data collection, analysis, and reporting 

·        Collaborate with cross-functional teams and external vendors to drive research initiatives aligned with business objectives 

·        Conduct thorough analysis of research findings and translate them into actionable insights and recommendations for stakeholders 

·        Develop and maintain strong relationships with internal stakeholders to ensure research aligns with business needs 

·        Leverage primary research and internal data to uncover strategic insights that help shape business strategies and plans. 

·        Stay updated on industry trends, best practices, and emerging methodologies in market research, gig economy, and gig delivery driving 

You’ll Sweep Us Off Our Feet If:   

·        You bring with you experience in a broad range of qualitative and quantitative methodologies  

·        You have experience with Innovation and/or Design Thinking research  

·        You have experience in the gig industry, online delivery, or marketplace economy or voice of the driver/customer or loyalty research 

·        You are comfortable working in a fast-paced startup like environment with day-to-day ambiguity 

·        You’re structured in your thought process and have strong problem-solving skills  

·        You can tell a compelling story with data to convince stakeholders of a decision 

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