Field Service Engineer (CCNA)

Job Title

Field Service Engineer (CCNA)

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

*Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.  Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are.  We are 80,000, wonderfully unique individuals, with two things in common.  An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs.  It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.  That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

You will support the Philips Connected Care – Hospital Patient Monitoring (HPM) business as a Technical Consultant 2 based in the Omaha, NE area (travel throughout Nebraska required).  This position is responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service to deliver real time patient data requirements.  In partnership with a dynamic customer care team of clinical, sales, and service partners, this position will support activities to grow the business in the given geography.

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant.  So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

US work authorization is a precondition of employment.  The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position.  Candidates need to live within the territory or within commuting distance to Omaha, NE.

You are responsible for

Customer Ownership

• Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break fix operating model to a customer solution focused operation model.
• Driving continuous improvements of our implementation methodology and service offerings based on customer feedback; actively supporting to implement service strategies to achieve customer loyalty.
• Structuring problems and designing effective solutions to which the customer believes and advocates.
• Developing enduring relationships with customers at all levels to ensure project completion, customer success, and more business; earning the respect of the team.
• Communicating, verbally and in writing – face to face and from a distance, simply and persuasively to different customer audiences, ranging from individual contributors to organizational leadership.

Teamwork

• Leading and directing a diverse team of internal and external resources.
• Documenting solutions to ensure support teams and other consultants can participate in support and onward development.
• Actively participating as a member of the regional work team and working to improve team processes with clinical, sales, and service partners.
• Contributing to the collective learning of Philips, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leverage across multiple projects.
• Serving as a key member of the implementation project and/or service team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise.
• Coordinating project resources and tasks efficiently to create more leverage; enabling team members to focus more on customer deliverables.

Compliance

• Operating under the required knowledge of State and Federal regulatory requirements; adhering to established training, quality, and safety requirements.
• Managing company assets effectively in accordance with established Philips processes and guidelines including labor time,