Housekeeping Office Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.  At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.  We are seeking a dynamic Housekeeping Office Coordinator to join our team.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
3. Answer the phone and communicate with other departments/vendors via email
4. Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns  
5. Possess a thorough understanding of the Property Management System
6. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
7. Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
8. Track employees’ hours to avoid/reduce overtime
9. Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
10. Keep an accurate and up to date attendance calendar
11. Monitor housekeeping staff to ensure early room cleanliness for prompt check in 
12. Ensure Associates are briefed on daily needs
13. Respond appropriately to guest complaints
14. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
15. Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
16. Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
17. Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
18. Facilitate interdepartmental communication
19. Assist in recruiting, training, guiding, managing and evaluating employees
20. Ensure staff understands their job expectations before holding them accountable
21. Maintain awareness of documentation needed and retained in employee files
22. Be familiar with all safety and emergency procedures including OSHA requirements
23. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED) required
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong ability in using MS office (MS Excel and MS PowerPoint, in particular) and Outlook.
4. Excellent reading, writing, and oral proficiency in the English Language
5. Strong communication skills
6. Ability to multi-task
7. Bilingual in Spanish preferred
8. Collaborative spirit
9. Ethical Conduct
10. Computer Proficiency: Microsoft Office, Opera PMS   
11. Positive Attitude
12. Eye for Detail
13. Problem solving abilities

Essential Working Conditions:
1. The person having this responsibility may have to lift up to 40lbs on an occasional basis.
2. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance squat, reach and stretch for eight (8) hours per day

Compensation & BenefitsWe offer competitive wages and benefits while fostering a diverse and inclusive work experience.  We thr