Senior Director, Credit Finance

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Director, Credit Finance, oversees key financial drivers (Credit Sales, Acquisitions, etc.), drives credit revenue growth, manages customer loyalty programs, and handles third-party payments to improve profitability and customer engagement. The ideal candidate has a strong background in finance, a deep understanding of the retail credit card business, knowledge of third-party payments (including fees and chargebacks), and a proven track record of financial leadership for a successful loyalty program.

What You Will Do

Financial Strategy and Management:

• Develop and implement financial strategies to support the company’s overall business objectives.
• Oversee budgeting, forecasting, and financial planning processes.
• Monitor financial performance, identify trends, and provide actionable insights to senior leadership.
• Ensure compliance with financial regulations and standards.

Third-Party Payments:

• Manage financial relationships with third-party networks and merchant acquirers.
• Develop strategies to optimize third-party sales through technology, market tools, and new products.
• Minimize third-party fees through contract negotiations, least-cost routing, or technology enhancements.
• Reduce third-party chargebacks through proper staffing, toolset, and data management.

Loyalty Programs:

• Serve as the key financial partner to the marketing team in designing customer loyalty programs to increase customer retention and engagement.
• Develop pro formas for loyalty and credit marketing initiatives.
• Analyze performance to identify trends and opportunities for loyalty initiatives.
• Collaborate with the marketing team to measure effectiveness.

Leadership and Team Management:

• Lead and mentor a high-performing team of finance, credit, and loyalty professionals.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Provide guidance and support for professional development and career growth within the team.
• Ensure effective communication and alignment of goals across departments.

Skills You Will Need

Analytical Skills: Ability to develop and implement financial strategies, oversee budgeting, forecasting, and financial planning processes.

Regulatory Knowledge: Ensure compliance with financial regulations and standards.

Data Analysis: Monitor financial performance, identify trends, and provide actionable insights.

Relationship Management: Manage financial relationships with third-party networks and merchant acquirers.

Strategic Planning: Develop strategies to optimize third-party sales, minimize fees, and reduce chargebacks through contract negotiations, technology enhancements, and proper staffing.

Team Leadership: Lead and mentor a high-performing team of finance, credit, and loyalty professionals.

Financial Software: Proficiency in financial software and tools.

Strategic Thinking: Strong analytical and strategic thinking skills.

Interpersonal Skills: Exceptional leadership, communication, and collaborative skills.

Adaptability: Ability to thrive in a fast-paced, dynamic retail environment. 

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. MBA preferred.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.
• Minimum