Operations Director - Westchester

Location: White Plains,New York,United States

Job Title:    Operations Director

Reports to: Store Director                                                          

Division:     Retail

OVERVIEW

The Operations Director is responsible for driving operational efficiency and achieves profitability goals within their designated area/store. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and adherence to housekeeping and safety standards. The Operations Director serves as they key on-site team member leading Operational Excellence though system savviness, collaborative partnership with all store team members, corporate partners and stores across the network.

ESSENTIAL JOB RESPONSIBILITIES

·       Collaborate with store teams to streamline workflows, allowing for increased focus on the client experience.

·       Manage non-payroll expenses, directly responsible for costs related to all operational activity.

·       Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.

·       Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection.

·       Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and colleagues.

·       Support and set up for events.

·       Ensure accurate set-up and handling of merchandise across both front-of-house and back-of-house operations, supporting effective product availability and presentation.

·       Train, motivate, and develop the store team to maximize their potential and business opportunities.

·       Clearly communicate store and Company objectives to ensure both store management and all associates are well-informed.

·       Oversee store maintenance, ensuring a safe, clean and welcoming environment is maintained for both clients and employees.

·       Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.

·       Initiate and implement shortage and safety programs.

·       Recruit and select qualified support colleagues, as applicable.

·       Partner with store management on team development, identifying training needs and any operational challenges and recommending actionable solutions.

·       Create a positive, inclusive work environment focusing on internal and external customer service and safety.

·       Address colleague concerns fairly and reasonably, consistent with Company values.

·       Monitor and address performance issues promptly; administer reviews and check-ins, as applicable.

·       Utilize the check-in process as a tool for colleague talent development, promotion, and advancement.

·       Improve overall Operations Efficiency results by focusing on training and support.

·       Effectively manage the operations of multiple locations/within a Flagship across the designated area assignment.

·       Act as a systems Super User during the digital migration project; attend all relevant training and meetings to lead local implementation and training efforts.

·       Maintain in-depth expertise on store systems and provide continuous support to store teams, while offering insights and feedback to corporate partners.

·       Lead continuous communication and training efforts on system, policy and process enhancements and updates

QUALIFICATIONS

·       5-7+ years experience in an Operations supervisory role within a fast-paced premium retail or experience-based environment. 3+ year in a multi-unit or Flagship environment preferred.

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