Collector I - Pending Sales Account Specialist

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.                                                                                                            

 POSITION DESCRIPTION:
This position is responsible for the timely processing of all scheduled payments for down payment, closing costs or AR receivables related to a pending sale. Activities include posting and reconciliation of all scheduled payments, processing and notification of all NSF and Credit Card chargebacks, assisting owners with general questions regarding their new accounts and preparation and distribution of sales pending collection activity reports, letters and post cards, collection activity for all pending accounts. Activities include collections, transaction processing, down payment posting, postdate extensions and securing additional documentation when necessary to complete accounts. 

ESSENTIAL DUTIES AND TASKS

• Preparation and distribution of all daily down payment transaction activity reports. Preparation of delinquency letters and emails.
• Daily audit of scheduled payments.
• Accept phone calls from owners regarding down payment or other account questions while in pending status.                        
• Identify accounts that require additional research or skip tracing to be contacted and take necessary action to ensure the account is handled in a timely fashion. Document accounts and properly route action items.
• Keep owners informed of the status of their account on every detail during every communication.
• Identify accounts that require additional research or skip tracing to be contacted and take necessary action to ensure the account is handled in a timely fashion.
• Communicate with owners and make every effort to collect past due balance in full. Coordinate new arrangements to complete accounts in a Daily basis.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.

 

SUPERVISORY RESPONSIBILITIES

• None

 

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalency required
• Minimum of 6 months cash handling experience preferred
• Must be able to read, write and speak English
• Bilingual is a plus

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Not Applicable

 

QUALIFICATIONS

• Must exhibit keyboard proficiency.
• Must be self-sufficient and a self-starter.
• Must possess good communication skills.
• Must be detail oriented with high level of accuracy.
• Must have ability to handle multiple tasks and balance priorities.
• Carries out any reasonable request by management and/or team members as needed.
• Must be detailed orientated, self-motivated and disciplined.
• Requires moderate supervision in most tasks. 

 

PHYSICAL DEMANDS

While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperature on occasion.

 

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.

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