Customer Support Representative

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to Accommodation@glowbrands.com.   NOTE: This email is for accommodation requests ONLY.  Any other inquires will not receive a response.

Benefits/Perks

• Pay: $14.00 PER HOUR
• BONUSES, FREE TANNING & PRODUCT DISCOUNTS!
• Daily Pay option!
• Special deals for friends & family members too!
• Free beverages every day and free lunch provided each Wednesday.
• Relaxed dress code.
• Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years. 
• Advancement opportunities with on-the-job training.
• Fun environment with contests and incentives for good performance.
• Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
• Exclusive discounts at outside retailers.

Company OverviewSun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals.  We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.
Job Summary:No Experience Needed!  On the job training provided!  Flexible scheduling!The E-Services Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues.  They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations. 
Essential Duties and Responsibilities:

• Basic Computer skills and knowledge.
• Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
• Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
• Ability to make recommendations for products and services.
• Ability to maintain the minimum sales requirements.
• Ability to multi-task.
• Maintain Cleanliness of work area.
• Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
• Recognizes opportunities to offer enhanced services to clients.
• Ensures all social media inquiries are responded to within department threshold timelines.
• Ensures administrative duties are completed accurately and within department threshold timelines.
• Provides ticket for every interaction.
• All other duties as assigned.

Qualifications and Requirements:

• Must have excellent customer service skills.
• Basic experience with outlook, word, and excel is a plus.
• Must have the ability to work in fast-paced environment.
• Experience in customer service and resolution of escalated issues a plus but not required.
• Strong verbal and written communication skills.
• Ability to adapt quickly to change.

Work Conditions and Physical Demands:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computing equipment.
• Able to work in cubicle office setting and handle situations involving upset clients.
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employ