Business Analytics Sr. Analyst (Knowledge Solutions) - Evernorth Health Services - Hybrid

Summary

This position is responsible for the analysis, creation and distribution of information and insights within self-service applications utilized by internal account teams and key stakeholders. The role requires experience of taking business questions and requests, understanding how that relates to data, delivering automated solutions that meet the business needs, and support them with end users.

About the Department

Clinical Research & New Solutions develops, deploys and manages programs and capabilities rooted in health decision science. This department serves clients and patients through programs and services that support better drug choices, better pharmacy choices, and better health choices. The department includes Knowledge Solutions, Consumer Solutions, Research & New Solutions and Clinical Services. In Knowledge Solutions, which this role resides within provides best-in-class analytics to our customers by creating efficiencies via Self-Service tools, improved processes, and delivering new innovative Business Intelligence solutions to drive new sales, client retention and upsells.

Responsibilities

• Building processes and reporting in SQL and VBA, supporting delivery of self – service reports, ad hoc and analytic requests

• Creating documentation and working collaboratively with cross-functional teams to resolve issues and create innovative reporting solutions with new technologies

• Strong ability to collaborate with a number of cross functional key stakeholders to obtain consensus on multiple client and Evernorth deliverables

• Being able to strategize, design and present new visualizations and client data insights to turn complex problems using large amounts of data into easily understandable and impactful analysis

• Effectively communicate with user via a number of channels, including the ability to develop and deploy training plans to ensure users understand content

• Understand user needs and ability to create interactive User Interfaces for users, leveraging Microsoft VBA and other appropriate solutions

• Ability to mentor coworkers to share knowledge on technical and business use cases

• Design and implement technical, business, and functional requirements for use by the team

• Create and display quantitative information through charts, graphs, tables, and bespoke visualizations

• Review and analyze results, assisting other business areas with issue resolution

• Collaborate with Business users and internal teams to drive decision making to ensure that business needs are being met

• Provide support as required to ensure the data availability and performance of enterprise data and BI environments for users

• Develop and improve processes and documentation to support best practices in Data Visualization

• Communicate project status and escalate issues as needed

• Work on special projects as assigned

Qualifications

• 1-2 years' experience in writing & understanding SQL queries, stored procedures & macros, table & view creation and other technical designs

• Strong experience with Microsoft Visual Basic for Applications; including UI design and creation, macro creation and maintenance, advanced Excel analysis techniques

• Experience with Python development, design, methodologies, tools and processes

• Experience in Data Visualization tools like Tableau, Power BI 

• Familiarity with health care or PBM industry

• Ability to provide innovative, practical, and consistent solutions

• Demonstrated ability to prioritize work load and meet project deadlines via team collaboration

• Adaptability and willingness to learn new tools and applications

• Highly organized with strong documentation skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (incl