Associate Account Manager, Professional Membership

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

 

The American Heart Association has an excellent opportunity for Associate Account Manager, Professional Membership at our National Center office located in Dallas, TX.

As we pursue our professional membership goals, aligning our efforts with these objectives is crucial. This position will play a key role in laying the groundwork for sustainable membership growth, revenue generation, enhanced council support, and effective volunteer management by addressing these critical areas, we are not only advancing towards our immediate goals but also moving closer to realizing our long-term aspirations. The responsibilities outlined address a few key areas:

Membership Growth and Retention: By developing and maintaining a robust pipeline of prospective memberships, the role ensures that our campaigns are aligned with our mission and effectively target potential groups and individual members. This proactive approach is essential for sustaining and expanding our membership base

Council Support and Modernization: Modernizing leadership meetings and assisting with council chair orientation strengthens our governance and ensures that our volunteer leadership is well-prepared, equipped to lead, and aligned with our mission. This is critical as our volunteer leaders are instrumental in our member growth and engagement.

Revenue Generation: Supporting coordination of membership renewals and managing payment processes directly impacts our revenue stream. By supporting oversight of these tasks, the role helps maintain financial stability and supports the organization’s long-term goals.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Develop and sustain a pipeline of potential individual and group memberships through targeted research aligned with campaign objectives and the Association's mission.
• Collaborate with the group administrator to clean, manage, and update member lists, ensuring accurate and relevant member information for processing.
• Coordinate with the group administrator to process payments for group membership renewals accurately and efficiently.
• Create and present proposals and supporting materials to secure new group memberships.
• Lead a membership acquisition campaign focused on achieving sustainable membership growth.
• Support the orientation process for new council chairs.
• Contribute to modernizing council leadership meetings, including agenda development and meeting facilitation.
• Plan and execute events in partnership with both internal and external stakeholders.
• Assist in managing the leadership giving campaign to boost engagement and contributions.
• Address and resolve issues related to incomplete, pending, or closed orders promptly.
• Ensure compliance of active membership of committee members
• Assist with committee rosters and nominations.
• Self-starter with the ability to manage multiple task simultaneously

Want to help get your resume to the top? Take a look at the experience we require:

Qualifications

• Bachelor’s Degree from a four-year college or university.
• Project management experience in a professional business setting.
• Ability to prioritize multiple projects simultaneously in fast-paced environment.
• Ability to meet established deadlines while working independently.
• Knowledge of Microsoft Applications (Word, Excel, Power Point, Outlook).
• Excellent verbal and written communication skills.
• Ability to provide outstanding customer service skills to both internal and external customers.
• Ability to travel overnight approx. 10% of the time.

Here are some of the preferred skills we are looking for:

• Prior Non-profit experie