Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide “best in class” service to our customers.

As a Loan Support Analyst Sr., within the Commercial Loan Administration Default group, you will be based in Pittsburgh, PA; Brecksville, OH; Dallas, TX; or Kalamazoo, MI.

This position offers the opportunity to work from home, with the flexibility to work in-office as needed or requested. If based in Pittsburgh, the in-office requirement is once a month.

This role will be responsible for servicing commercial loans that have fallen into a delinquent status. You will be responsible for, and must be able to, read, analyze, and interpret complex commercial loans.

The ideal candidate will meet the following qualifications:

- Experience servicing a portfolio of commercial loan accounts
- Familiarity with transaction processing activities
- Excellent written and verbal communication skills
- Proficient in transaction reconciliation, research/investigation, and determining corrective actions
- Experience with loan systems, preferably ACBS, but not required
- Basic/advanced experience working with Microsoft Excel, Word, Teams
- Must be very detail oriented

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high-energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of CLO.

Responsibilities

- Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.
- Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.
- Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
- Identifies and may resolve exceptions; escalates appropriately.
- May interact with customers and have assigned accounts or portfolio.
- Ensures the appropriate materials and documentation are available to complete transactions.
- Provides responses and documentation to inquiries and ad hoc requests.
- Completes research and provides feedback on workflow and work received.
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Job Description

• Executes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions. May assist with training/coaching of new hires. May serve as a subject matter resource for the team.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

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