Engineer, Global Product Support

<div class="content-intro"><p>&nbsp;</p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But&nbsp;we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.&nbsp; Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.&nbsp;&nbsp;</p></div><p>&nbsp;</p> <div> <h2>Join ASM and Help Launch the Next Generation of ALD Technology</h2> <p>&nbsp;</p> <p><strong>Global Product Support Engineer – Phoenix, AZ</strong></p> <p>At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a <strong>Global Product Support Engineer</strong> to join our <strong>ALD team in Phoenix</strong>, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.</p> <p>This is an opportunity to become a <strong>system‑level expert</strong> for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.</p> <hr> <h3>What You’ll Do</h3> <p>In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:</p> <ul> <li>Act as the <strong>system‑level technical expert</strong> supporting new product development</li> <li>Partner closely with <strong>Hardware, Electrical, Controls, Process, and Software</strong> engineering teams to deeply understand new platforms</li> <li>Influence product designs by providing customer‑focused input on <strong>serviceability, manufacturability, and preventive maintenance</strong></li> <li>Own the <strong>first build and test</strong> of new products in development labs, identifying issues early and recommending solutions in real time</li> <li>Develop and document <strong>best‑known methods</strong> and procedures for service, preventive, and corrective maintenance</li> <li>Lead <strong>First‑in‑Fab (Alpha and Beta) deployments</strong>, driving customer fab readiness, installati