Associate Chief Of Staff-Senior Associate

Be the vital link between executives and everyday operations as you orchestrate various elements of the organization and unite them into a cohesive whole.

As an Associate Chief Of Staff on the Connected Commerce Team, you’ll help drive the daily initiatives, management, and execution of the organization. In the role you’ll be a liaison with staff, assist with decision-making, manage cross-functional programs, and promote key initiatives. You’ll need to be a creative thinker with superior judgment, follow-through, and executive presence. You’re a person who thrives in a fast-paced and entrepreneurial environment that entails working with a wide range of internal stakeholders.

Job responsibilities

• Develop and independently own and execute project workstreams within the Connected Commerce Data & Analytics (D&A) Organization from inception to completion
• Apply structured problem-solved skills to address top strategic priorities
• Lead working groups, problem-solving and brainstorming sessions that prepare analysis to support leadership decision making
• Identify opportunities for process improvement and automation and drive implementation of process changes
• Collaborate with team members across LOBs, central teams, and corporate functions, including working closely with Product and Technology teams on prioritization of deliverables
• Prepare executive communication materials for senior management and present project analyses and recommendations to senior executives
• Develop and operationalize key metrics to measure the current state, define what success looks like in the future, and enable strategic solutions and execution
• Assist teams to ensure compliance with approved risk and controls processes 
• Drive day-to-day problem solving to facilitate recommendations and push the team’s agenda
• Utilize organization and planning expertise to prioritize tasks, navigate organizational complexities, and resolves challenges without burdening the executive leader
• Understand the leader’s intent and use your own initiative to take action, even in the absence of specific instructions

Required qualifications, capabilities, and skills

• BS/BA Degree and 3+ years of experience in a business, analytics, or operations related function
• Consulting orientation with strong client engagement skills
• Ability to work effectively in cross-functional teams and influence both internal and external business partners
• Solid analytical skills with a strong commercial orientation and the ability to use analytics to drive business results
• Planning and coordination skills to effectively drive multiple projects in an organized, detail-focused manner
• Excellent communication and presentation skills with the ability to convey complex information simply and clearly to senior business leaders
• Proficient in MS PowerPoint and Excel
• Creative problem-solver with the initiative, insight, and judgement to develop strategic solutions
• Strong time management skills, with the ability to multi-task and keep numerous projects on track
• Driven self-starter who thrives in a fast-paced environment that entails working with a range of stakeholders.

Preferred qualifications, capabilities, and skills

• Experience communicating effectively with both business and technical stakeholders
• Certified Project Manager (CPM), Project Management Professional (PMP), or equivalent certificate

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents the