Sr. Business Analyst

This is a remote position.

Scope of work

The business analyst provides day-to-day production support to various business areas utilizing in-house and/or customized off-the-shelf (COTS) applications. The business analyst is responsible for resolving moderately complex business problems by analyzing and isolating reported issues and defects and presenting interim solutions when applicable. The position provides root cause solutions by working with various business units to gather requirements, and technology resources to identify and present solutions to the impacted business units.

As a member of the business systems support team, the business analyst collaborates with business operations, technology groups, business partners, software providers, vendors, and knowledge management services to implement solutions for both tactical and strategic production support business initiatives. The position identifies and addresses potential impacts of business process changes to production support applications, and of technical changes to integrated applications ensuring the applications reliability and data integrity.

The business analyst may be assigned to product teams and/or corporate initiative projects as a project subject matter expert or as a project business analyst for COTS/in-house application upgrades or platform migration to new COTS products. This position provides analysis, feedback, and recommendations to project teams.

At the client’s sole discretion the services may include, but are not limited to, the following tasks and/or deliverables, as and when directed by the client:

a) Identifies stakeholders of the work, how they are impacted and what their needs and roles are to effectively engage in the effort.

b) Facilitates effective communication between business stakeholders and technology resources. Translates moderately complex business/technology information into simple, clear and accurate language to ensure understanding by technical and non-technical audiences.

c) Gathers requirements by facilitating meetings, interviewing, and collaborating with stakeholders and subject matter experts to ensure business requirements are clear, concise and relevant and generates related artifacts.

d) Liaises with knowledge management services as a subject matter expert in developing associated procedures, documentation, and training for users.

e) Performs system integrated testing on application changes to ensure requirements are met, data integrity is maintained and works with other integrated production support applications.

f) Leads complex initiatives to analyze current behaviour, gather and validate requirements, and perform impact assessments. Collaborates with the production support team and information technology support team to bring forward cost-effective and quality resolutions.

g) Develops test plans and test cases.

h) Performs user acceptance testing for technical changes, operational requests and data patches on production support applications.

i) Coordinates the communication and implementation of solutions to impacted user areas, as a project leader.

j) Validates proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clients.

k) Participates in sprint and cycle planning with the agile team.

l) Creates and updates application specifications, system use cases, business use cases and/or associated business rules and system rules for multiple production support applications.

m) Analyses product backlog items or bugs and creates user stories or technical user stories on the agile framework.

Requirements

Experience

1. Certificate or diploma in Business Analysis, or a related discipline.
2. Three years of related analytical experience conducting process analysis, documenting system and business requirements, and performing complex data analysis.

Skills (Depth & Breadth)

1. Strong leadership skills to motivate a diversified work group/project team.
2. Strong strategic and tactical planning skills to align business and technology planning.
3. Knowledge of MS Teams, Azure DevOps, Miro, Power BI.
4. Knowledge of Microsoft Suite of software including Visio, SharePoint, and MS Project.
5. Exposure to SAFe Agile methodologies or Agile work style.