IT Client Support Specialist 2 (090380)

Posting number: 54836

Department: Military & Veterans Affairs

Division: DAS-INFORMATION TECH

Job classification: IT Client Support Specialist 2

Posting type: Open

Categories: Clerical & Data Entry, IT and Computers, Customer Service, Project Management, Communications, Database Administration

Summary

Notice of Work Site: Please note, this position requires full-time on-site work at Joint Base Elmendorf-Richardson to facilitate collaboration with various divisions supported by DAS' IT Section. Remote work may be permitted up to two days a week, subject to the hiring manager’s approval, and successful completion of probation.

As a member of the IT team at DMVA's DAS division, your responsibilities include delivering comprehensive end-user and desktop support, managing network services for both local and remote users, and assisting with the planning, setup, configuration, and maintenance of servers, networks, microcomputers, printers, and telecom equipment. You will work under the supervision of the Microcomputer/Network Specialist, ensuring seamless operation and support of IT systems vital to the department's mission.

Our Mission, Our Vision:
The Department of Military and Veterans Affairs is dedicated to deploying motivated, effective professionals to support global, theater, and state initiatives, including disaster response, veteran services, youth education, and leadership development. 

Our IT section ensures reliable service delivery by maintaining and updating infrastructure, hardware, and software in compliance with security standards. As an IT Client Support Specialist 2, you play a crucial role in supporting the State Emergency Operations Center and Alaska’s military and veteran communities, contributing directly to the agency’s mission of preparedness, support, and leadership development.

The Benefits to Joining Out Team:
Joining the DMVA IT team offers an exciting opportunity to work under the guidance of the IT Manager, supporting seven diverse divisions with exceptional IT services. The department fosters a culture of self-growth and career advancement through ongoing training and development opportunities. Employees also enjoy benefits such as paid leave, various retirement options, and comprehensive medical, vision, and dental plans, providing a well-rounded support system to thrive both professionally and personally while serving the community.

The Working Environment You Can Expect:
Joining DMVA's IT department offers a unique opportunity to work independently from the statewide OIT, allowing for agile decision-making and tailored solutions that directly support our mission of emergency preparedness and disaster response. Our team values work-life balance with flexible scheduling and fosters a collaborative, open environment with team-building activities and opportunities for feedback. Located on Joint Base Elmendorf/Fort Richardson amidst the scenic Arctic Valley, you'll enjoy access to outdoor trails, on-site cafe, and a no-cost fitness center, promoting a healthy lifestyle while engaging with military personnel and state employees to achieve our shared goals.  Our IT team has dedicated time for team-building events, whether it’s a monthly potluck, a virtual game night, or a team outing. We encourage open communication, where team members feel comfortable voicing concerns, giving feedback, and participating in decision-making.

Who We Are Looking For:
In addition to the minimum qualifications, the ideal candidate will possess the following co