Account Manager - Ford Pro

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

The Ford Pro Fleet Success Team provides sales and service support for commercial fleet customers contracting for our commercial services. As an Account Manager, you will be the face of Ford Pro, responsible for strategically directing and managing assigned account(s) for commercial customers purchasing commercial fleet software & services. 

What you'll do...

• Act as primary contact for fleet customers, providing monthly updates on new features and functionality. 
• Identifying growth opportunities and selling new products and services to your customer base. 
• Focus on cultivating and deepening our relationships with your customers. 
• Offering consultation on best practices, benchmarking, and industry/trend analysis.
• Support new fleet customer implementation, including assistance with initial product setup and training on how to use Ford Pro Fleet Software & Services. 
• Assist customers with maximizing the value they receive from the products and services delivered.  Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
• Support other group members and departments as appropriate in their efforts
• Stay current with new Ford Pro systems, policies, and procedures
• Provide the management team with insights into how customers use the fleet programs.  What they like, don’t like, and new functionality that would help them better manage their vehicle fleet. 
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution
• Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers
• Manage contract renewals and extensions

You'll have...

• Bachelor's degree 
• 3+ years in fleet management industry

Even better, you may have...

• Prior Fleet account management/sales experience
• Prior experience working with Dealers and/or Commercial Fleet customers
• Experience working with 3rd party suppliers
• Adept user of Microsoft Office, especially Microsoft Excel
• Familiarity with Project Management Software & Business Intelligence Tools
• Familiarity with Salesforce

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD 

This position is a salary grade 7.