Customer Service Associate

Full range of customer service responsibilities, as detailed below. Additional emphasis towards financial recapping and local billing.

JOB SUMMARY: 

The Customer Service 1 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. 

 

Essential Functions: 

• Answer incoming calls and provide excellent customer service to all callers 

• Monitor and respond to customer inquiries received through email 

• Make outgoing calls to follow-up on shipment status, resolve issues and update customers 

• Track, trace, enter and update shipments 

• Assist and support Pilot stations and cartage agents 

• Master outside customer applications 

• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention 

• Perform other duties as assigned 

 

SKILLS/COMPETENCIES: 

• Excellent oral and written communication and problem-solving skills 

• Technological aptitude using the internet and on-line tools 

• Ability to multitask 

• Excellent organizational skills with emphasis on detail 

 

EDUCATION: 

• High School or better