Technical Manager-Operational Excellence

Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Job Description

INTRODUCTION:

Our mission within Universal Products and Experiences is to extend the company’s characters and stories by bringing them to life in immersive experiences, in product categories such as toys, collectables, books, apparel, lifestyle categories, video games and digital initiatives like NFTs and more. UP&E activates the business through world-class licensee partnerships or through direct operations, and across its expansive theme park locations, e-commerce platforms, live-entertainment venues, and retailer relationships around the world.

Quality and innovation are just the beginning as we take Universal stories and characters down from the screen and into the daily lives of our fans. From apps to apparel, our must-have products always tell fans what's new and what's next. Visit www.universalproductsexperiences.com to learn more about our world.

ABOUT THE ROLE:

We in UP&E Tech are influencers driving change within NBC Universal – not only through our deep alignment with the Brand Development & Retail teams, but also though our effective collaboration across Operations and Technology groups at NBCU.

Although each team member has their own unique role and responsibilities, we work closely together to create a supportive and inclusive environment. We take pride in helping each other succeed, and we believe that by working collaboratively, we can achieve our goals and deliver exceptional results. This role will effectively “matrix into” many initiatives, providing a more technical / infrastructure architecture perspective, to achieve success.

This role will provide a strategic focus on continuous IT and Business process improvement by providing common tools and processes in such areas as Release Management, Quality Assurance, Customer Support, User Access Reviews. The role will also drive knowledge management initiatives for continuous team learning from our experiences and issue resolution. Technical solutions will include creation of low-code solutions to automate and provide data-driven insights into system and process health.

On a tactical level, this person will also provide technical guidance to app teams, often by performing hands-on diagnostics from various databases, logs, etc., and act as liaison with Engineering teams for resolution, as well as lead environment / application upgrades as required by InfoSec / Governance for Compliance.

This manager will provide formal project management for all of these initiatives.

Qualifications

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Business Information Systems or related field; Master’s level degree preferred
• 8+ years of experience with Software Development, Technical Operations or Customer Technical Support, including formal processes for safely promoting code from Dev, through QA, to UAT and Prod
• Skilled in SDLC and project methodologies for software development including testing coordination, test case development and deployment plans
• Skilled Program Manager with proven ability to deliver multiple, concurrent and inter-related initiatives on time and within budget
• Some basic programming; basic SQL is required

PREFERRED QUALIFICATIONS:

• Industry experience or passion for the Film Business, Retail Sales, Consumer Products Licensing, Theme Parks, Direct to Consumer, Finance, Rights Management, CRM / Salesforce
• Some hands-on system administration and diagnostics (e.g., database-, web-, network-administration)
• Ability to work full time from NBCU offices: LA (preferred), NYC or New Jersey (Englewood Cliffs) with flexibility for occasional extended hours including Friday evening upgrades for high-risk initiatives
• Very strong interpersonal skills: ability to develop and maintain good working relationships with staff, executive team, external partners as needed for collaborative problem solving
• Continuous learner: driven towards elegant solutions balanced by responsiveness needs with ability to quickly learn and apply broad array of technologies to solve real-world problems
• Experience with Process Improvement methodologies: e.g., 6 Sigma, Lean
• Experience with IT Best Practices: e.g., ITIL, ITSM, various formal SDLC methodologies, Project Management