AVP, Client Technology Leader

Job Description:

Role Summary/Purpose:
 

The Cobrand Client Team is looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge.

The AVP, Client Technology Leader is an individual contributor working in Synchrony’s Technology organization. The candidate will drive the day-to-day operations of the Virgin Red credit program and its related technologies, delivering continual service improvements, developing the platform and maintaining operational metrics. This role will be responsible for driving technology solutions to meet growth, productivity, and compliance objectives for our retail partner.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide relationship management, project management, production support, and technical expertise for Synchrony partners under the Digital sales platform

• Manage technology relationships with external partners and internal cross-functional business teams

• Develop creative solutions to support business strategy or resolve issues by applying Synchrony’s technology capabilities

• Drive and support technology development initiatives leveraging Agile processes, including client integration and functional/user acceptance testing

• Maintain and communicate project status, milestones and critical issues with various stakeholders (leadership, business, client, and technology)

• Develop understanding of partner’s systems environment and technology processes, and ensure alignment between Synchrony and partner’s technology teams

• Collaborate with Synchrony Technology teams to identify opportunities and develop solutions for enterprise initiatives that enhance functionality, simplify or automate processes, and improve productivity across the organization

• Create and maintain documentation in knowledge repositories related to partner technology integration, products, and processes

• Participate in on-call rotation for Synchrony production issues that impact partners and cardholders

• Perform other duties and/or special projects as needed

You are the right candidate if you…

• You are naturally curious and an independent thinker who enjoys sharing ideas and solving problems.

• Have tech chops: You need to be ready to get into the weeds on complex technology solutions.

• You are able to see big picture, but know the devil is in the details. The AVP, Client Technology Leader craves getting into the weeds on hard problems and figuring out how to make things work.

• Have passion: Sure, you can triage, but are you passionate about finding solutions in a high-speed environment?

• Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first?

• Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, continuous improvement…all the good stuff?

• Learn quickly and adapt to new technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn, and propose new solutions to improve the tech that powers our consumer experience?

• Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer?

Qualifications/Requirements:

• Bachelor's degree and 4 years of Technology experience, equivalent Synchrony leadership program experience, OR in lieu of degree, High School Diploma/GED and 8 years of Technology experience

• Minimum 4 years of experience with leading initiatives, including gathering business requirements, planning and defining enhancements, and execution/delivery using Waterfall/SDLC or Agile frameworks

• Superior verbal, written, and client communication skills,