Administrative Director - Support Services

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

General Description of the Job Class

 

Provide effective management over assigned hospital service lines to include responsibility and accountability for quality of care and financial performance for each service line; recommend and implement corrective action as necessary.

 

Duties and Responsibilities of this Level

 

• Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing volumes through new service offerings, physician recruitment and involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action
• Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital's quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
• Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate. Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines.
• Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.
• Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.
• Perform other related duties incidental to the work described herein.

 

 

Required Qualifications at this Level

 

Education

 

• Bachelor's degree required.

 

Experience

 

• Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over an assigned hospital service line.
• A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

 

Degrees, Licensure, and/or Certification

 

Knowledge, Skills, and Abilities

 

• Supervision
• Budget Projections
• Analyze Trends
• Interviewing Skills
• Personnel Practices
• Accounting/Bookkeeping
• Duke Payroll System
• Office Procedures
• Duke Accounting System
• Billing/Collections
• Insurance Claims
• Corresponse
• PC Workprocessing SoftwarePC Spreadsheet Software
• PC Database Mgt Software

 

 

 

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