Food Services Assistant II

Job Summary: Responsible for building and delivering food trays to patients, processing meal requests and diet orders through the computer system, and providing prompt and accurate service to customers using point-of-service operations. Interacts with patients, employees, medical staff, and customers both over the phone and in person.

Education: High School Diploma or GED in General Studies

Certifications and Licensures: None required

Experience: 2+ years in Food Service (preferred)

Knowledge, Skills, and Abilities:

• Ability to read and follow instructions.
• General knowledge of cleaning methods, food service equipment, and food preparation.
• Moderate physical labor capability.
• Strong customer service, communication, and basic math/cash handling skills.
• Basic computer skills; ability to learn new software programs.
• Ability to multi-task and problem-solve.

Job Specific Duties:

1. Food Preparation: Assists with cold food production, baking, and grill relief.
2. Transportation of Goods: Transports items between storeroom, kitchen, retail, and service equipment.
3. Tray Preparation: Prepares trays for patients based on meal tickets and for retail customers.
4. Sanitation & Cleaning: Cleans and sanitizes kitchen equipment, utensils, work areas, and dishes.
5. Delivers/Returns Trays: Delivers trays to patient rooms and returns dirty trays to the dish room.
6. Order Entry: Enters patient diet orders and meal/snack orders into the computer system.
7. Nourishment Delivery: Organizes and delivers nourishment supplies to units as ordered.
8. Cash Register Operation: Accepts customer payments and maintains a balanced cash drawer.
9. Conflict Resolution: Resolves concerns and complaints from customers or refers to a supervisor as appropriate.
10. Professionalism: Upholds a professional working relationship, practices teamwork, and adheres to Standards of Behavior.

Other Duties: Performs additional duties as assigned by management.

Workplace Requirements:

• Compliance with employee health programs and required screenings.
• Maintenance of current licensures, certifications, and/or registrations.
• Completion of job-specific competency testing.
• Adherence to Corporate Compliance, Environment of Care, and HIPAA Compliance Plans.

Physical and Behavioral Requirements:

• Involves frequent physical activities such as stooping, walking, kneeling, pushing, pulling, and lifting.
• Medium physical force is required.
• Visual acuity, ability to speak and hear are essential.
• Successful completion of pre-employment demands test.

National Patient Safety Goals:

• Improve patient identification accuracy.
• Enhance communication effectiveness among caregivers.
• Reduce the risk of healthcare-associated infections.
• Demonstrate appropriate hand hygiene techniques consistently.

Core Values:

• Teamwork: Effective team player, communicates openly, and fulfills commitments.
• Compassion: Sensitive, consistently kind, and ready to help.
• Integrity: Takes ownership, acts with personal honesty, and reflects the organization positively.

Standards of Behavior:

• Respect: Maintain patients' privacy.
• Professionalism: Take ownership.
• Safe and Healing Environment: Keep noise levels down.
• Customer Focus: Use the 10/5 Rule, escort to destination, use elevator etiquette.
• Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank).

Employee Statement of Understanding: The employee understands and acknowledges the job description, responsibilities, and requirements. The employment relationship is at-will and may be terminated by either party at any time. The employee agrees to notify the manager of any accommodation needs promptly.

Note: This job description is subject to revision by management to suit department and organizational needs.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the