Senior HR Administrator

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as a HR Administrator

Brown Brothers Harriman is currently recruiting a Sr. HR Administrator to join our Client Experience Team. The Client Experience team is the primary “voice” of HRdirect serving as the main point of contact for employee inquiries.  The team is focused on the continuous advancement of the HR client experience including day-to-day client (managers, employees and HR professionals) interaction while also acting as the centralized resource for HR administrative tasks.  As a member of the Client Experience team, the Sr. HR Administrator is responsible for maintaining a high level of support to our clients by responding to email and telephone inquiries.  The Sr. HR Administrator will also provide administrative support to the HR senior management team and the HR department. The position is required to develop a deep understanding of HR policies and procedures and gain "hands-on" client service experience in a fast-paced environment.

Key responsibilities:

Client Experience

• Answer client inquiries through the AskHR case management tool and email box. Exemplify high client service standards by demonstrating timely, accurate and professional verbal and written correspondences with clients, managers and members of the HR team.
• Use HR knowledge to independently address inquiries related to complex queries regarding policies and procedure.
• Respond to employees inquires on processes in the HR system (time off requests, performance management, personal data change etc.)
• Act as the first line of response from an HR standpoint for employees impacted by a policy change.
• Serve as the main HR point of contact for addressing issues from managers and employees and bring said issue to resolution.
• Work closely with the Client Experience manager and supervisor to stay informed of client activity, changing needs and help identify opportunities for improving the client experience.
• Escalate issues as needed to HR subject matter experts (i.e., Benefits, Employee Relations, etc.)
• Ensure requests for action or information are relayed to the appropriate staff members and within the timeframes outlined in HRdirect Service Level Agreements (SLAs).

HRdirect Administration

• Cooperate with other teams involved in new hires on-boarding process: Talent Acquisition, HR Operations, Payroll, Health & Safety, Compliance etc to
• Assist employees in completing documents related to social insurance, sick leave, taxes, maternity leave, occasional leave etc.
• Manage the probation period process: liaise with managers, collect review forms, issue new contracts & confirmation letters for employees.
• Provide information on new applications, changes, terminations to benefits vendors.
• Administer benefits plans for employees (order commuter tickets for employees in Dublin, prepare Cycle to Work Scheme agreements, organize flu vaccinations etc.)
• Manage vacation entitlement calculation and respond to employees' queries on time off (supplementary & additional leave for the disabled, unpaid leave, study leave etc.)
• Respond to employees' queries on Polish labor law regulations and BBH local policies.
• Address complex HR issues to senior HR team members.
• Assist in issuing agreements on employment condition changes: position & salary change, promotion etc.
• Complete reference requests received from external parties for former employees, issue employment confirmation letters for current employees.
• Handle different HR related tasks (documents distribution & collection, health care cards distribution, sending documents to the admin & payroll vendor on a regular basis)
• Serve as the centralized point of contact for HR invoice processi