Process Design Consultant II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Process Design Consultant will serve as a Process Engineer representing the Global Operations Operational Excellence team for Operations organization(s).  Key accountabilities will include:

• Enables Process Owners & Key Support Partners:  Deploy training, coaching and routines to engage Process Owners and equip them with the tools, knowledge, and capabilities to succeed in role and achieve their goals.

• Mitigate Risk Across Global Operations Processes:  Establish a culture of continuous improvement and simplification across Global Operations, and ensure processes are appropriately scoped and have effective “smoke detectors” for mitigating risk.

• Provides Process Oversight & Support:  Ensure processes are fully documented, mapped and compliant with enterprise policy standards.

• Drive Process Maturity:  Provide thought leadership, customer focus, and end-to-end business process expertise to deliver transformative results.

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

**Candidates should be prepared to present examples of their process design and improvement work during interviews

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Skills:

• Change Management

• Continuous Improvement

• Process Design

• Process Simplification

• Reporting

• Business Process Analysis

• Critical Thinking

• Process Performance Measurement

• Program Management

• Strategic Thinking

• Conflict Management

• Decision Making

• Process Effectiveness

• Scenario Planning and Analysis

Required Skills:

• Proven process reeng