Room Service Server at Grand Hyatt Nashville

Description

Reports To: Dining Room Supervisor, Asst. Restaurant Manager, Restaurant Manager

Supervises: N/A

Job Purpose: To serve meals to hotel guests according to established rules of etiquette, and to ensure a more pleasant stay.

Job Responsibilities:

1. Replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station.
2. Answers room service phone within 3 rings, answers questions, and takes orders from guests.
3. Relays order to kitchen and/or the bar.
4. Arranges orders on service trays, ensuring flair, sanitation, and timeliness of delivery.
5. Collects trays delivered to keep hallways clear and assist the guest through the removal of food.
6. Completes side work as deemed necessary by management to ensure the smooth operations of the department.
7. Other duties as assigned.

Job Skills:

1. Carry out specific oral or written instructions, frequently following a simple routine.
2. Ability to perform repetitive actions consistently.

Requirements

Education 

• HS Diploma or equivalent.

Experience 

• None

Licenses/Certifications 

• Must be TIPS and Food Safety certified.