Product Manager/ Bill Payments

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Product Manager for Bill payments, you will play a key role in re-imagining the experience to make it seamless for consumers to pay their bills through all available channels and for agents to take payments on behalf of the consumers. You will own the execution of the product roadmap and work collaboratively with Product executives, Product leaders, Designers, Business Analysts, other Product Managers, and cross-functional teams in successfully executing the product vision for Billpay suite of solution.

CSG Forte Payments processes hundreds of billions of dollars in payments every year for hundreds of thousands of merchants across various industries providing them with an omnichannel payment solution.

Our Bill payment solution is a B2B2C product that provides a fully configurable turn-key solution for merchants to seamlessly collect their receivables. Billions of dollars in bill payments are collected through Web, Phone and SMS.

We are looking for a Product Manager/Bill Payments who will:

• Own the execution of the roadmap for Billpay solution
• Work with the Product executive, develop product requirements, and partner with the cross-functional team to take it to the finish line and contribute to product strategy, and vision by identifying market opportunities, market threats, industry trends, competitor and regulatory changes to position products and features to increase revenue
• Work closely with internal teams and when and where needed with external customers to understand and evaluate merchant needs utilizing both qualitative and quantitative data to identify and prioritize customer paint points to solve issues or concerns
• Operate independently, with minimal supervision to effectively identify solution approaches, prioritizing features, and escalating appropriately
• Be responsible for managing Epics and collaborate closely with internal Agile teams in adding items to the product backlog
• Understand the P&L around the products they support and uses that information to influence project requirements and direction
• Be comfortable working in a fast-paced environment, comfortable with change and ambiguity and is willing to collaborate with internal teams in problem solving while develop constructive working relationships that demonstrates CSG’s core competencies and values

Is this opportunity right for you? We are looking for candidates who:

• Have 5+ years of prior Consumer or B2B2C product management experience for a Bill payment solution or FinTech product in an agile software development environment taking products from concept to launch and iterating through versions to improve the experience.  Prior Bill Payments and/or Payment’s processing experience is a plus
• Have a BS / M.S in Computer Science or Math or science degree or software engineering experience required
• Have excellent verbal and written communication skill to precisely articulate the problem and benefit of a solution to both internal and external audience and can demonstrate attention to detail
• Has strong research, analytical and problem-solving skills required. Prior experience using data to make decisions
• Have a sense of urgency to solve customer issues with strong interpersonal & organizational skills
• Has strong knowledge of Microsoft Office - Word, Excel and PowerPoint. Extra consideration given for prior experience using design thinking framework to discover customer problems and to validate usability and value of proposed solutions
• Are proficient in English in a business environment

CSGer Perks & Benefits 

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

#LI-Remote

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical loca