Client Support Specialist - Export VIP

Client Support Specialist - Export VIP

MSC USA - Houston

Job Summary

The Export VIP Clerk must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.

Key Responsibilities:

• Processes booking request from clients per booking procedure.
• Handles emails & phone calls protocol per customer service procedure.
• Issues needed EMC based on manifest corrector procedure.
• Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
• Understands account contracts to communicate rates, free time, and stipulations.
• Completes a daily productivity report as part of the tasks assigned by Department.
• Establishes and maintains good relationships with customers (email/phone and F2F meetings).
• Assists and resolves customer inquiries.
• Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
• Manages day to day operations of the assigned accounts.
• Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance.
• Assists Finance department in collection of outstanding invoices.
• Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.)
• Gathers and maintains proficient knowledge of the market and the maritime industry.
• Understands department's procedures and flows.
• Follows MSC policies, procedures, and core values.
• Performs other duties, as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday – there is no option for fully remote or hybrid work in this role. This role requires flexibility, with a work shift from 10:00am to 7:00pm

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

What We Offer

• Health Insurance
  
• Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
  
• Long Term Disability Insurance
  
• Paid Parental Leave
• Business Travel Insurance
  
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
  
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company