Senior IT Product Owner – Messaging and Email Security

JOB SUMMARY

 

Reporting directly to the Director - Messaging & Productivity, the Senior Product Owner for Messaging and Email Security leads the strategic direction and product vision for Marriott's email messaging and email security platforms. This role drives business outcomes by deeply understanding user needs, security requirements, and organizational priorities to deliver valuable solutions at enterprise scale. As the product owner, you will define and execute the product strategy for our email platforms, partnering closely with engineering teams, security stakeholders, and business leaders to ensure solutions meet both user needs and enterprise security standards. You will be responsible for conducting ongoing product discovery to identify opportunities, validate solutions, and make evidence-based decisions about product direction.

 

Success in this role requires the ability to balance competing priorities across security, user experience, and operational efficiency. You will lead through influence, working across organizational boundaries to align stakeholders and drive decisions. Key to this is translating complex technical and security requirements into clear value propositions that resonate with diverse audiences from end users to executive leadership. This role demands a product mindset focused on outcomes rather than features, with demonstrated experience in modern product practices including discovery techniques, stakeholder management, and agile delivery methods. While technical knowledge of email security platforms is valuable, the primary responsibility is ensuring our solutions deliver measurable value to the organization through continuous learning and iteration. As the product evangelist, you will also engage with the broader technology community and vendors to identify emerging opportunities, maintain awareness of industry trends, and evolve our product offerings to meet future needs. This role operates within an agile framework, requiring both strategic thinking and hands-on engagement with delivery teams.

 

CANDIDATE PROFILE

 

Required:

• 7+ years of experience in Information Technology with a minimum of:
  • 5+ years Product\Program management experience leading or managing platforms within a large, global organization. 
  • 5+ years of demonstrated Product and/or Strategy experience.
  • 3+ years managing, supporting solutions based on Office365 and other Collaboration Services
  • Proven experience with eMail Security Gateways and mail flow integration/management.
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment.
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and other IT teams.
• Strong attention to detail with an ability to define product roadmaps and operate effectively across multiple priorities.

 

Preferred:

• 5+ years of experience managing third party and contract labor.
• Ability to understand and navigate complex user and technical discussions, architectures, and dependent solutions.
• Demonstrated success leading large-scale information technology initiatives/transformations
• Demonstrated experience with Design Thinking
• Demonstrated experience with SAFE Agile

 

CORE WORK ACTIVITIES

• Establish product roadmaps, multi-year plans, and user stories to drive outcome-based decisions for the services provided.
• Manage risks, remediation plans, and other security related activities for responsible platforms.
• Act as the main point of contact for the delivery of the Exchange Online, Email Security and SMTP Relay services.
• Conduct periodic reviews of capabilities and emerging technologies to ensure that Marriott has the right platforms to support customer needs and business outcomes, which includes researching customer behavior and market trends.
• Advocate for the end user by developing a deep empathy of their needs through research, feedback, and other methods
• Collaborate with key partners and vendors to create alignment on roadmaps, use cases, capabilities, and product offerings.
• Leveraging Agile SAFE and Design Thinking, empathize and define requirements, asks, and requests; and evaluate/incorporate them against/into an app strategy and roadmap.
• Ideate and prototype with engineering partners and vendors to deliver on the app strategy and roadmap.
• Own the backlog, team management, and delivery of responsible platforms.
• Meet regularly with security, stakeholders, and other team(s) to gather work statuses, discuss obstacles, provide guidance to ensure that deliverables are met t