Deployment Project Manager (Entry Level)

DEPLOYMENT PROJECT MANAGER (Entry Level)

Solink is a different kind of data-analytics software company.  We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there.  We are venture backed and focus on continuous execution to delight our customers.  We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

As a key member of our deployment project management team, you will manage relationships with our customers, vendors, partners and internal teams to ensure Solink is deployed to all sites in a timely fashion. You will be expected to work with internal and external clients to streamline our processes, and help execute our deployments and installations of the Solink platform for customers on a global scale. 

We’re searching for a person who can think on their feet, a person who enjoys finding and fitting missing pieces together to solve a puzzle - someone who is always looking for ways to challenge the status quo. This is a customer-facing role, so we're looking for employees who have a strong command of the English language both written and verbal that deliver excellence with a SMILE. 

Passion, positivity, and curiosity with the ability to organize, manage, and run multiple projects on-the-go while thinking outside-the-box, will be key characteristics to thrive in this role. 

WHO YOU ARE: 

• You ideally have a minimum of 1-2 years experience (New grads with some experience welcome) in an operations coordinator, project, or deployment management role, ideally supporting large-scale clients and projects.

• You have the proven ability to take complete ownership of problems from identification through to resolution. Ambiguity doesn’t scare you, it excites you!

• You can use Google Suite (Sheets, Word, Gmail, Calendar), SmartSheets, and Hubspot to update your work. 

• You are able to work evenings and/or weekends

• You have a PASSION for the 3 P’s: People, Product & Process

• You have an ability to work independently or within a team supporting a network of partners, customers and projects.

• You are a self starter who is willing to think outside the box and is comfortable bringing forward new ideas.

• You have the ability to see how to do things manually and think through automation; you are comfortable assessing and improving processes with a goal of increasing efficiency.

• You are comfortable reporting on project metrics and performance to a wide array of stakeholders.

• You have “top-notch” communication both written and verbal in English (additional languages are a bonus - see below!).

• You have a friendly, can-do, attitude and a strong desire to deliver superior customer service - customers can hear your smile through the phone, an email or over a chat!

• Capable of delivering clear and concise explanations of troubleshooting steps and solutions to customers, ensuring effective communication and resolution of technical issues.

Bonus if you….

• Have experience using Hubspot.

• You have experience and/or knowledge installing/repairing CCTVs and low-voltage systems.

• You have worked in a similar industry.

• Are bilingual in French and/or Spanish.

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

• Communicate with customers on the details of integrating our product into their business.

• Work with our Sales teams to ensure customers' needs are understood and met.

• Coordinate the installation of Solink with our subcontractors and integrators across different regions globally.

• Validate/verify installations are completed as per Solink standards - notify customers when installations are completed and act as a trusted advisor for customer escalations.

• Coordinate and schedule installation workloads for the internal Depl