Highway Traffic Operations Center Operator/Lead

The work we do matters!

Hiring Agency:

Transportation - Agency 27

Location:

Omaha, NE

Hiring Rate:

$20.029

Job Posting:

JR2025-00014072 Highway Traffic Operations Center Operator/Lead (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

03-20-2025

Job Description:

At the Nebraska Department of Transportation (NDOT), we reward our employees' hard work with a positive and supportive work culture that encourages forward-thinking. We provide training/career development, advancement opportunities, ample paid time off, work-life balance, and exciting and challenging work opportunities. As a Highway Traffic Operations Center Operator/Lead, in our Operations Division, you will be an important part of the process of working with a team to develop safe highway systems for the state of Nebraska.

We reward our employee’s hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:

• State-matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• Military leave
• Tuition reimbursement program
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Job security and stability, even during times of economic hardship
• Employee Assistance Program
• Fun, inviting teammates

 

Pay rate for this position is $20.029/hr.

JOB DUTIES:

Under limited supervision, the SOC (State Operations Center) Lead Operator oversees daily activities, leads a team of operators, and ensures the effective management of roadway and emergency operations.

Leadership & Team Supervision

• Oversee daily activities of the SOC and provide guidance to operators.
• Assign, review, and balance work assignments to ensure operational efficiency.
• Schedule operators for on-call shifts, ensuring adequate staffing coverage for 24/7 operations.
• Trains SOC operators on policies, procedures, and system tools to maintain performance standards.
• Answer staff questions, provide support, and ensure proper workflow is maintained.
• Monitor and report on operator work performance, identifying training needs and areas for improvement.
• Maintain shift activity logs, document key events, and ensure continuity between shifts.

Incident & Emergency Response Management

• Monitor roadway conditions, weather events, and emergency situations through real-time data sources such as cameras, sensors, and field reports.
• Assess and verify incident details received via phone calls, camera feeds, and radio transmissions, ensuring accuracy before dispatching resources.
• Coordinate with law enforcement, emergency responders, NDOT maintenance crews, and other agencies to facilitate timely response to roadway incidents, closures, and severe weather events.
• Communicate and escalate critical events to appropriate response agencies and SOC leadership.
• Implement response plans based on standard operating procedures and real-time incident assessments.

Communication & Public Information

• Transmits important roadway and emergency information to the public via: Variable Message Signs (VMS), CARS/511, Amber Alerts, and other emergency notification systems.
• Answer incoming calls and inquiries related to roadway conditions, incidents, and emergency responses.
• Ensures accurate and timely dissemination of construction and maintenance event information.
• Documents all incidents and responses in SOC systems and generates administrative reports as needed.

Operational Oversight & Continuous Improvement

• Conduct routine equipment checks, monitor system functionality, and report any technical issues for resolution.
• Adjust operational settings and work with technical support staff to resolve equipment deficiencies.
• Review and evaluate the effectiveness of SOC processes and procedures, recommending improvements as necessary.
• Maintain situational awareness of ongoing and emerging roadway conditions to provide proactive recommendations for response.

Requirements /