SMART HOME INSTALLATION TECHNICIAN - PLANT CITY

Who We Are…

With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!  

Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

 

What Benefits You’ll Receive…

• Competitive, Transparent Compensation
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Employee Resource Groups (ERGs)
• Flexible Environment
• 95% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• And so much more….

What This Role Is…

As a Smart Home Installation Technician, the primary function of this position is to deliver professional in-home
installation, configuration, and support of smart home products to create a seamless and easy-to-use connected
home experience. The Smart Home Installation Technician is also responsible for identifying customer needs,
recommending additional products and services, and optimizing system performance to enhance the overall
connected home environment. Your contributions will drive customer satisfaction, increase product and service
adoption, and support the growth of Smart Home Services at CITY.

Position Title: Operations Smart Home Installation Technician
 

Reports To: Director of Operations
 

Location: Field-based – Tampa & Orlando Markets
 

Department/Sub-Department: Operations/Service

Compensation: Starting at $27 hourly

What You’ll Do…

As a Smart Home Installation Technician, your primary responsibilities will be to:

• Installation & Technical Execution (40%)
  • Install and configure smart home devices:
    • Cameras, doorbells, locks, sensors
    • Smart lighting, thermostats, speakers
    • TVs, networking equipment, hubs
  • Perform device pairing, app setup, and system integration
  • Ensure all devices are fully operational and optimized before leaving
  • Troubleshoot connectivity, Wi-Fi, and device compatibility issues
• Smart Home System Setup & Integration (20%)
  • Configure home networks (routers, mesh systems, signal optimization)
  • Integrate multi-device ecosystems (Alexa, Google, Apple, SmartThings)
  • Set up automations, scenes, and user controls
  • Ensure seamless performance across all connected devices
• Customer Experience & Education (15%)
  • Walk customers through system functionality and usage
  • Provide hands-on training for apps, controls, and automations
  • Deliver a white-glove experience inside the home
  • Build trust and confidence with non-technical customers
• In-Home Consultation & Upselling (10%)
  • Assess the customer’s current smart home setup
  • Identify gaps and recommend additional products/services
  • Present solutions across categories:
    ▪ Security, lighting, networking, entertainment, climate, etc.
  • Drive incremental product sales during service visits
• Operational Excellence (5%)
  • Manage daily schedule and appointments efficiently
  • Document work completed, time spent, and products installed
  • Adhere to safety standards and company procedures
  • Maintain tools, inventory, and service vehicle