Customer Information Services Analyst II

Zurich North America is currently seeking a Customer Information Services Analyst II to join our team.

 

This role will report to the Manager of Customer Information Services & Risk Intelligence and may sit remotely in Illinois or Georgia.

 

The key purpose of this role will be to:  

 

• Support our customers, brokers, and internal business partners with consultation, strategic needs, and business performance of claims and exposure data
• Responsible for the development, analysis, and delivery of internal and external analytics, scorecards, KPIs, or financial data to address customer needs and identify trends and assess business impact
• Serve as a liaison between the business and IT to provide recommendations and solutions to solve business and system needs

 

Key Accountabilities include:

 

• Support our customers, brokers, and internal business partners with system support, consultation, and delivery of claims and exposure data though Zurich’s Risk Intelligence system
• Assess business impacts and performance trends by developing and analyzing complex data, key performance indicators, forecasts, or scorecards
• Generate business insights through data analysis to support customer needs and to implement solutions
• Leads training sessions with internal and external users and provides periodic capabilities demonstrations for new business prospects
• Coordinates and leads activities with business owners to gather detailed requirements from through interviews, documentation and facilitated working sessions for approved projects and enhancements.
• Leads analysis of requirements to determine the systems’ potential and defines impact to other business units and systems. In addition, provides input to the development effort
• Leads individual or sub project tasks affecting single or multiple business and IT departments
• Evaluates project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.
• Performs system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met.
• Mentors team members in technology, architecture, and delivery of applications
• Multi-tasks to balance the competing constraints of business need, services, technology, and quality to produce the specified product, service or result with minimal change requests required
• Provide consultation and knowledge sharing to internal business partners and/or external customers or distributors by communicating complex concepts, sharing insights and making recommendations, including periodic participation in customer meetings and/or assist other business units

 

Basic Qualifications:

 

• Bachelors Degree and 5 or more years of experience in the Business Analysis area
  OR
• High School Diploma or Equivalent and 7 or more years of experience in the Business Analysis area
  AND
• Experience in mainframe and PC environments
• Experience in insurance operations and regulatory environment
• Microsoft Office Excel and Word experience
• Business Systems Integration
• Experience with Software Development Life Cycle (SDLC)
  
  
  

Preferred Qualifications:

• Commercial insurance experience
• Strong analytical and planning skills
• Ability to effectively manage changing priorities
• Strong written and verbal communications skills
• Experience with change management tools/methodologies
• In-depth experience with testing scenarios execution
• Experience leading teams of project consultants

 

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided ra