Senior Services Engagement Engineer

Requisition ID: 429227
Work Area: Customer Service and Support
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3

Original Posting Date: 06/09/2025

 

Job Title: Senior Services Engagement Engineer 

Location: Newtown Square, PA 

Work Model: Hybrid work model 

 

Purpose and Objective:   

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to work with customers with Premium Engagement Contracts (such as SAP MaxAttention, ActiveAttention or Value Assurance).  

 

Expectations and Tasks:  

Responsible for overall orchestration of delivery of contracted services. Establish and manage long-term engagement relations between the customer and SAP. Anticipation and identification of risks and top issues, including mitigation of potential escalations and critical situations. Documentation and reporting of engagement status to customer leadership and SAP internal Stakeholder Management (development, services, sales).  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve four (4) years in the following:  

• Customer-facing experience in managing complex customer engagements using SAP Services and Support methodology; 

• Planning and delivering engineering services for SAP architecture planning, system design evaluation, blueprint and system configuration assessment, performance optimization and system support; 

• Developing value propositions and roadmaps, and position and renewals for SAP services for customers; 

• Leading projects and services to build and develop SAP Customer Center of Expertise (CCoE) and Integrated Quality Management implementations; 

• Leading design, implementation, and change management projects using PMBOK, Agile and SAP Activate methodologies; and 

• ERP ECC, S/4 HANA, ABAP, HANA DB, BW, Solution Manager, and EWA. 

Experience must involve one (1) year in the following: 

• BI, BO, PI/PO, BTP, SAC, Ariba, SuccessFactors, GRC, and IDM. 

 

Travel: Position requires up to 60% domestic and international travel to various and unanticipated client sites.  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT 

 We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or t