IT Field Support Specialist - Active & Current TS/SCI with Full Scope Poly is REQUIRED & a Sign-On Bonus is being offered!!!

Total Compensation range of $43,665 - $54,460 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks.

Active & Current TS/SCI with Full Scope Poly is REQUIRED

Job Title: IT Field Support Specialist

Location: Columbia, MD

We have an opening for an IT Field System Administrator to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

 

Key Responsibilities: 

 

 

• Conducts site surveys
• Assesses and documents current site configuration and user requirements
• Analyzes existing requirements and prepares specifications for hardware acquisitions
• Prepares engineering plans and site installation Technical Design Packages
• Develops hardware installation schedules
• Prepares drawings documenting configuration changes at each site
• Prepares site installation and test reports
• Configures computers, communications devices and peripheral equipment
• Trains site personnel in proper use of hardware
• Builds specialized interconnecting cables
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Updates technical drawings using AutoCAD software as needed

 

Requirements:

• Active & Current TS/SCI Full Scope Poly Clearance is REQUIRED
• Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be able to drive a company vehicle.
• Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

All personnel MUST be CWIP compliant (A+, Net+ or Sec+) prior to starting on contract.