Sr. Specialist, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Specialist, Operations Management demonstrates strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction. In addition, the role assists in the management of day-to-day operation and overall efficiency of the unit, while seeking opportunities to streamline existing processes and procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

The Loan Servicing Specialist is responsible for managing the ongoing servicing of equipment finance loans, including loan documentation, payment processing, customer inquiries, and compliance with regulations. The role requires excellent attention to detail, problem-solving skills, and the ability to work collaboratively in a fast-paced environment. Must have experience with ASPIRE loan servicing system.

Key Responsibilities:

Loan Maintenance

• Monitor and manage loan accounts, ensuring timely payment processing and accurate account updates.
• Handle amendments, extensions, payoffs, and other changes to loan terms.
• Process loan adjustments and ensure compliance with company policies and procedures.

Customer Service

• Serve as the primary point of contact for customers regarding loan servicing inquiries.
• Address and resolve customer concerns, including payment disputes and account discrepancies.
• Provide assistance with account access, payment methods, and loan documentation.

Documentation and Compliance

• Maintain accurate records of all loan servicing activities.
• Ensure compliance with regulatory and company standards for loan servicing and reporting.
• Review and manage UCC filings and renewals.

Payment Processing

• Process incoming payments, manage escrow accounts, and ensure accurate application of funds.
• Identify and address payment delinquencies and collaborate with collections as needed.

Collaboration

• Work closely with sales, credit, and underwriting teams to ensure a seamless customer experience.
• Support audits and reporting by providing necessary documentation and insights.

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