Dallas Onsite Customer Service Representative

Work Location: 2550 Pacific Ave, Dallas, TX 75226
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.  
We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM 
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs 
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have high school diploma or equivalent 
• Must be 18 years of age or older 
• Strong communication skills, both verbal and written 
• Proficient in using computers and various software applications 
• Previous experience in a customer service role