Store Manager

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest’s expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. This position supervises at least one Assistant Store Leader and five or more Game Advisors and Senior Game Advisors, which will vary based upon store size, location, and expected sales volume. Store leaders model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.

Responsibilities and Duties

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions; recommend additional items as appropriate; applies all selling behaviors during every transaction, and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class guest service.
• Focus and motivate the team on a selling culture, providing guests with the appropriate and best solutions to exceed their expectations and meet all their needs.
• Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business.
• Recruit, hire, assess, develop, and retain people who are committed to outstanding guest services, prioritize a selling culture, and passionate about selling complete, unique & creative solutions.
• Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first each and every time.
• Provide timely and appropriate feedback to all store associates concerning performance, which will include daily coaching, conduct performance coaching discussions as appropriate, provide feedback and assistance to all associates on how to conduct guest friendly interactions and write and present annual performance appraisals.
• Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan, keeping the guest experience in mind at all times.
• Protect company assets through effective inventory control and loss prevention practices.
• Lead store associates in meeting sales, profit and shrink goals.
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order, keeping the guest experience in mind at all times.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader.
• Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present, ensuring our guest experience a top notch visit within your store.
• Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines, ensuring our associates are aware of the top notch guest service expectation.
• Teach, observe and coach individual sales associates based on expected selling behaviors and outcomes.
• Ensure all Affirmative Action Program initiatives including proper completio