Clinical Staff Coordinator - Occupational Medicine - Sharp Rees-Stealy Medical Plaza - Day - Full Time

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.750 - $30.857 - $36.964

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

Required Qualifications

• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• 1 Year MA experience in related clinical area.
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED

Other Qualification Requirements

• MA Training from approved program. CAOHC and USD/BAT.

Essential Functions

• Communication and teamwork
  Staff Development: Participates in clinical and department specific meetings, technical in-services, customer service training, and mock codes. Orients new nurse to department. Train all new clinical staff to the role.
  Teamwork: Consistently acts as a team player. Adjust staff schedules/hours adhering to departments float/flex policies, assist in other departments/locations throughout Sharp Rees Stealy or SDHA. Continuously monitors department workflow and makes appropriate adjustments in staffing assignments.
  Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members (Providers, PSRs, etc.) . Responsible for coaching on the spot for clinical staff errors.
  Front Desk: Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
  Gives and receives feedback about care and service delivery.
  Other: Performs all other duties as required by Supervisor/Manager, or Director. Times patient in and out on their paperwork within established timeframes. Coordinates staff to complete yearly competencies and to attend annual Sharp Experience Assembly.
  Oversee all business needs of the department when Supervisor is out.
• Customer service
  Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room.
  Addresses all patients by first and last name, unless otherwise requested by the patient. Checks for correct name pronunciation.
  Introduces self-using first name and role/title. Wears name badge where it can be easily seen.
  Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).
  Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.)
  Returns regularly and explains delays to patients waiting in exam rooms. Keeps PSR informed of back office events and status.
  Refrains from discussion of personal issues or patient-related conditions where patients can overhear. Consistently monitors voice volume in patient care areas. Adheres to Sharp HealthCare policies and procedures regarding confidentiality. Maintains patient privacy, i.e., occupied exam room doors are kept shut, patients information is not discussed where it can be overheard or shared inappropriately.
  Assists patients who appear to be lost or confused.
  Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area).
• Daily operations
  Telephone: Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments. Ensure that staff all utilize "warm transfers" of calls.
  Ensure prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.
  Ancillary Results Management: Assumes responsibility for receiving of results, routing to provider and forwarding to medical records.
  Daily Organization: Monitors