Customer Success & Insights - Client Manager - Strong Analytical Skills

Job Description

Associate Client Manager – Strong Analytical Skills

Reference ID: REF23835V

Work Schedule: Remote with commuting 1 day at client site in East Hanover, NJ

About this job

As a Customer Success & Insights Manager, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has in-depth knowledge of customer’s business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
• Drive strategic thought leadership with customers leveraging NIQ tools and assets
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creation
• Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
• Recognize potential revenue opportunities with customers and partner with Sales Leaders to enable them to achieve sales goals
• Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

Qualifications

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

• 3-7 years of experience in the FMCG, CPG and Retail industries required
• Prior experience with NIQ data (Retail Measurement, Panel), apps and platforms (Connect, AOD, CASE), IRI data, Numerator
• Strong analytical aptitude and proficiency in presenting analysis and insights
• Background in maintaining strong customer relationships
• Polished, persuasive communication and presentation skills
• Highly proficient in Microsoft Office, expertise with BI a plus (PowerBI, Tableau)
• Bachelor’s degree required

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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