Senior IT Systems Administrator

Who We Are:

Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital Therapeutics™, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click’s treatments are defined by a commitment to applying technical and scientific rigor and patient-centric design to the development process. This results in uniquely engaging experiences that achieve compelling clinical outcomes for patients seeking new treatment options. Click Therapeutics continuously expands and refines its platform with novel cognitive, behavioral and neuromodulatory mechanisms of action and advanced data-driven tools such as artificial intelligence and machine learning. The digital therapeutics under development on Click’s platform address diverse areas of therapeutic need, including indications in psychiatry, neurology, oncology, immunology, and cardiometabolic diseases. Consistently named a best place to work, Click fosters an inclusive, diverse workforce of innovators, clinicians, scientists, researchers, designers, technologists, engineers and more, united in a common mission to provide patients everywhere access to safe and effective prescription digital therapeutics. For more information, visit www.clicktherapeutics.com and connect with us on LinkedIn. 

About the Role:

We are currently seeking a highly motivated and experienced Senior or Staff IT Systems Administrator to join our growing team. In this role, you will be a key player in maintaining the stability and security of our IT infrastructure, providing top-notch technical support to our colleagues, and actively contributing to the improvement of our IT processes. This position offers the opportunity to make a real impact on the organization and contribute to a dynamic and collaborative work environment. 

This position is based out of Click’s headquarters located in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. This position is on-site, Monday through Friday, 9-6pm.   Responsibilities:

• White-glove concierge customer service for all staff; to include C Suite and VP’s.
• Manage and deploy Macs and PCs with automation processes.
• Off-boarding/on-boarding of all personnel.
• SaaS administration (Permissions/provisioning for OKTA, GSuite, etc.)
• Remote/on-site support for all personnel.
• Educate users to efficiently use a cloud-forward environment.
• Maintain and organize physical inventory.
• Lead coworkers in best practices.
• IT ticket management via ServiceNow.
• Evaluate and recommend useful technologies and workflows.
• Basic network management (firewalls, switches, wireless.)
• Maintain all phones, printers, laptops, monitors and peripherals.
• Clearly document and communicate all methodologies.
• Ensure the security and inventory of our corporate SaaS and internal assets.
• Maintain internal tools and integrations.

Qualifications:

• 5-8+ years in an IT desktop, support, administrator or similar role.
• Excellent verbal and interpersonal skills.
• Deep Mac and Windows troubleshooting knowledge.
• Scripting for both macOS/Windows necessary.
• Excellent remote troubleshooting manner.
• Ability to effectively balance user support with long-term projects.
• Cognizant of IT security best practices.
• Competent hardware diagnosis, upgrade, and repair abilities.
• Networking operational experience. 
• Windows & macOS MDM operational experience is a must; Kandji/VMware WorkspaceONE administration.
• ITSM ticketing system operational experience is a must; ServiceNow administration.
• VPN client administration is a must; CATO administration.
• Saas operational experience is a must; OKTA, GSuite, O365.

Preferred Qualifications:

• Microsoft/Apple certifications.