Field Training Specialist - Charlotte, NC

Welcome to Whataburger Careers!

This position is responsible for collaborating with in-unit and above-unit Operations and Field Training Leadership to identify training needs and recommend training strategies for assigned locations. Participates in development of training content and performance of training functions and recommends training (and promotion) to those Family Members who are high-performing Team Leaders and Managers, including oversight of Manager-In-Training Programs in assigned location.

Total Rewards:

• Competitive Weekly Pay
• Bonus Program with 250% Upside Potential
• Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
• Opportunities for Career Development and Growth
• Healthcare and Life Insurance Benefits
• Paid Time Off - 5 Weeks on Day 1!
• Paid Corporate Holidays
• Company Vehicle, Based on Position
• 401(k) Savings Plan with a Competitive Company Match
• Paid Parental Leave – Subject to Eligibility Requirements
• Short-Term Disability
• Long-Term Disability
• Scholarship Program - You and Your Dependents are Eligible!
• Whataburger Family Foundation (Hardship Grant Assistance)
• Discounted Meals For You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and Recognition For All You Do
• Retirement Celebration Program

Responsibilities:

• Audits stores and observes Family Members in stores to assess training needs and to identify high-performing Team Leaders to recommend for promotion to MIT and inclusion in Manager Development Program.  Also meets with Brand Leader regarding more global training needs within the Brand Leader’s Region. Collaborates with Regional Training Coordinator and Market Leaders to align support strategy for region.
• Based on audits, observations, and discussions with Brand Leaders and OPS Leaderships, develops a training plan and recommends the approach to training for each store, including development of and/or selected Family Members within a store.
• Oversees and is responsible for success of MIT Program in assigned location and through partnership with assigned Regional Operations and Field Training Leadership.
• Participates and recommends MIT Program internal candidates, supervises all participants (internal and external) participation and performance in the MIT Program as well as recommends successful completion or removal of participants as appropriate.
• Collaborates with Field Training Leadership to identify and develop the particular  content that should be delivered to address specific stores’ and/or Family Members’ training needs, including considering the store’s particular market, customer base, and other store-specific characteristics that affect the methods and manners in which specific duties or functions should be performed.
• Delivers training to stores and/or coaching and personal development opportunities to specific Family Members that are customized to address the particular training needs of the trainees and store-specific issues, as well as Company-wide initiatives.
• Partners in development and conducts surveys to learn about ways in which the training on particular subjects could be improved going forward.
• Recommends revisions to the restaurant policies, procedures or practices to clarify points of confusion or issues that could be addressed in a different, more effective way with Family Members.
• Partners organizing and is responsible for success of training events in assigned location.    
• Assist with special projects, as needed, such as special classes taught and/or content for same.
• Assumes additional responsibilities as assigned

Education: 

• Associate Degree required or equivalent work experience
• Bachelor’s Degree preferred  

Experience: 

• Minimum 4 years training experience, preferably in the restaurant industry or multi-site environment
• 6+ months experience, preferably in the restaurant industry

Knowledge, Skills & Abilities: 

• Knowledgeable in education or training in adult learning principles and theories
• Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers
• Demonstrated ability to work in a team environment
• Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
• Proficiency in Workday (as applicable)
• Ability to work in a team environment

Working Conditions/Travel