Field Technician

Join Komatsu and Be Part of Something Big!

Job Overview

We are looking for a field technician in Prescott AZ! As a Field Technician, you’ll play a vital role in delivering exceptional service and support to our customers while working with some of the most advanced machinery in the world. This is your chance to work in a dynamic, safety-first environment where your technical skills and dedication make a direct impact.  

 

Scope
 

• Maintain an annual repair efficiency of 85%
• Maintain annual rework hours (as a percentage of hours billed) of less than 3%
• Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
• Maintain all company balanced scorecard goals
• Maintain a minimum average score of 4 – 6 on the Technical  Section of the Technician Competency Matrix
• Maintain a minimum average score of 4 – 6 on the Soft Skills Section of the Technician Competency Matrix
• Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix

 

Key Job Responsibilities

• Prioritize safety at all times by following and promoting safe work practices.
• Diagnose, troubleshoot, and repair mechanical, electrical, and hydraulic issues on Komatsu heavy equipment in the field.
• Perform maintenance, inspections, and updates in alignment with service standards.
• Communicate with customers and internal teams to ensure effective service delivery and customer satisfaction.Maintain accurate service records and contribute to continuous improvement
• Work safely and follow all KEC/Customer safety policies and procedures.
• Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Ability to provide accurate quotes and pricing estimates to the customer.
• Diagnose and troubleshoot problems, give recommendations for repairs.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis and procedures to determine proper diagnosis.

Qualifications/Requirements

• High school diploma or general education degree (GED) required.
• Associate Degree in Diesel Technology or equivalent preferred.
• Minimum of 2 years related experience and/or training; or equivalent combination of education and experience.
• Flexibility to work various schedules including shift work.

   

Additional Information

  Certificates, Licenses, Registrations  

• Certified to operate a forklift and/or manlift.
• May be required to complete a DOT physical.
• Required to complete MSHA certification.
• May be required to complete respirator certification.

  Tooling   Must have a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list     Policies and Procedures   Abide by all Company policies and procedures   Work Environment  

• Regularly exposed to moving mechanical parts and toxic or caustic chemicals.
• Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions.
• Occasionally exposed to extreme heat; risk of electrical shock and vibration.
• Noise level in the work environment is usually moderate.

 

Hiring Range 

At Komatsu, your base pay is one part of your total compensation package. This role pays $$35 - $45. The actual offer will consider a wide range of factors, including experience and location.

 

Diversity & Inclusion Commitment 

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.  United, we are on a journey towards a sustainable future that creates value together.  

 

Company Information 

Komatsu is a world leader in manufacturing construction, mining,