Business Systems Analyst

Job Description

Are you passionate about transforming business challenges into innovative solutions? As a Business Systems Analyst, you'll play a key role in shaping strategic requirements, designing impactful business processes, and delivering technical solutions for diverse projects. Leverage your systems expertise as a departmental liaison, driving collaboration and minimizing disruptions. You'll also contribute directly to IT initiatives by troubleshooting, testing, and supporting system upgrades—making a tangible difference across our organization

What You’ll Do

Technical Support/Business Expertise

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
• Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
• Provide ongoing user support for ad hoc questions, inquiries, and service requests.
• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.

Issue Resolution

• Resolve medium, moderately complex production issues by: 
• Performing initial triage for severity and business impact of system/application failures.
• Troubleshooting and analyzing to determine root cause of issues
• Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
• Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities

Project/Program Support

• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
• May act as Business Lead/Coordinator on moderate single area/department projects.

Business Testing

• Coordinate testing plans with Business area and IT
• Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
• Document and may, in some cases, execute test plans and scenarios
• Analyze and verify testing results for accuracy, relevance and completeness
• Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc. 
• Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.

System Configuration

• Configure and maintain moderately critical system tables and data elements across multiple system environments
• Analyze, develop and implement configuration changes to improve system performance and user efficiency
• Monitor configuration for accuracy and compliance to change control processes.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

Bonus Points

• Experience with Workday Financials or HCM modules
• Experience with Workday EIB and Workday Prism Analytics (data & integrations)
• Experience with Workday Security administration
• Experience with Workday Reporting (simple, advanced, matrix, composite)
• Experience with Workday Business Process configuration
• Experience with Workday Adaptive Planning
• Experience with Workday Prism Analytic  

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community.
• Work-life balance, flexibility, and the autonomy to do great work.
• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution 

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the mid